FAQS

Please contact our customer care center at 877.753.6727. The customer care center will contact your doctor to make this request.

For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.

Please follow up directly with the store where you purchased your glasses and/or contact lenses to arrange pick-up or delivery

You can order a new pair on our website and we will ship them directly to your home with free shipping. Alternatively, you may visit your local LensCrafters store.

You can order more contact lenses from your local LensCrafters location or order on-line at LensCrafters.com and we will ship them directly to your home as well as you can call the customer care center and order by phone at 1-877-753-6727

Yes, we accept most vision insurance plans including FSA and HSA.

Yes, at LensCrafters you can use direct billing to claim your vision insurance benefits online and in-store. See which vision insurance providers are eligible for direct billing. Please also check your coverage to make sure you're adding eligible products to your cart.

To claim your insurance online, select 'Apply vision insurance' at checkout. From there, simply follow the steps of uploading your prescription and entering your insurance information. Once approved, your vision benefits will be applied to your order total, so you will only need to pay the remaining balance (if applicable).

To claim your benefits in-store, please bring your insurance information and your prescription with you. Our team will help process your direct billing claim.

If your provider isn't listed here or you prefer to process your claim manually, we are here to help. Once your order has been shipped, you'll receive an electronic receipt from us, which you can send to your insurance provider, along with any other paperwork they require.

Your electronic receipt will show the date your order was placed (don't worry about receiving your order after your coverage has ended, as long as you've ordered within your coverage dates).

For further information, you can read more about directing billing here.

If your insurance requires additional paperwork to be filled out by the provider, please contact us via at 1-877-753-6727, we'd love to help.

Before submitting your claim, check the conditions of coverage and reimbursement. Some items might only be covered if purchased through a provider established in Quebec.

Please contact the store where you made your purchase to arrange pickup. In the event your store is temporarily closed, please call the customer care center at 1-877-753-6727 to determine viable options.

Anti-septic wipes are used to clean each pair of eyeglasses and sunglasses a customer tries on before returning them to the shelf.

Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes. Using antibacterial products such as hand sanitizer or household cleaning spray to clean your glasses is not recommended. This is because they probably contain alcohol or chemicals that could damage the lens surface of your glasses.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

We will gladly extend your Eyewear Protection Plan through June 30, 2020.

LensCrafters accepts many insurance plans at our stores and online. Some of the providers plans we accept are EyeMed Vision Care; and most major vision care insurance plans, including Anthem Blue Cross Blue Shield, Aetna, Humana and many more. To view a listing of LensCrafters - accepted vision insurance plans, please visit our Insurance page. As always, it 's best to confirm your benefits with your insurance plan provider. Independent Doctors of Optometry* may accept different insurance plans and should be contacted directly. To find a store near you, you can use the Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). *Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry at or next to LensCrafters. The optometrists are not employed by LensCrafters, which does not provide eye exams. *In California, eye exams are available at LensCrafters locations from Providers of EYEXAM of California, a licensed vision health care service plan.

Emails are sent immediately upon request, but it's normal for it to take about 15 minutes to get to your inbox.
1. Proofread the email address to look for an incorrectly typed address: Do we have your correct email address? Just a single miss - typed letter will cause an email to go to the wrong address. Double check that it's been entered correctly.
2. Check your Spam / Junk folder: Sometimes mail from an unknown sender gets filtered out and lands in your Spam folder. If you find emails from LensCrafters in your Spam, just add us to your email contacts or safe senders list (LC @ e - lenscrafters.com). This will make sure that mail from LensCrafters is recognized by your mail server and delivered to your inbox.
3. Look into your Firewall, Content Filter, or Email Security Policy: see if your firewall, content filter or virus scan is blocking our email notifications .Ask your Internet Service Provider (ISP) or corporate IT department if emails from [Lenscrafters.com] be added to the email white list to make sure that LensCrafters messages aren't blocked.

It may be possible to re - use your frames, but it depends on their condition, your particular prescription, and the lenses and options you choose.Even when frames are in perfect condition, removing old lenses and replacing them with new lenses is stressful on a frame.Most frames that have been worn for a period of time are not in perfect condition simply due to normal wear and tear.Small cracks and weak points occasionally develop that cannot be seen with the naked eye.Our store associates have received extensive training on how to evaluate eyeglass frames and determine the potential risk of breakage as a result of the manufacturing process.Please visit your nearest LensCrafters and they will be able to provide you a definitive answer.Use the Find a Store locator to help find the store nearest you.

Glasses can take from 3 - 7 days, depending on the prescription, special finishes, etc. We are committed to providing your eye wear in the least amount of time possible without sacrificing our high - quality standards.To accommodate the many product enhancements that are now available, special processing is sometimes required.These orders are typically processed within 7 - 14 business days.Depending on the location where you make your purchase and the complexity of your order, it may be possible to craft your glasses in less time using manufacturing techniques available in an in - store lab.Our in - store associates will let you know at the time of purchase how long it will take to get your glasses.

The information you supply in the six(6)fields during the Add Now function must match exactly with that used to record your purchase at the LensCrafters store.If your address or last name has changed, you must go to a LensCrafters store to update the information on file.Also, if you did not provide a birthdate to the LensCrafters store associate when your information was recorded in store, then the Add Now function will not successfully synchronize with your search.

Each Independent Doctor of Optometry * located at or next to LensCrafters sets their own pricing for exams and other services.For detailed pricing information, please call or visit the Doctor 's office at your local LensCrafters store. You can also use the Find a Store locator.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

In select locations, we may be able to make your glasses same-day or in about an hour. The ability to do so depends upon your particular prescription, the frame you choose, the lenses and options you select, and whether the store you visit has an onsite lab. If you are looking for same-day service, please let our store associates know so they can direct you toward options that they may be able to complete in-house. To accommodate the many product enhancements that are now available, special processing is sometimes required. These orders are typically processed within 7-14 business days.

If you don't love your new glasses or prescription sunglasses for any reason, and they are in original condition, you can replace or return them for a full refund within 30 days of the date of dispense. Applies only to the original purchase. This guarantee does not cover accidental damage, scratches, breakage or theft. To find frames that suit your style, use the Find a Store locator to find the store nearest you or call our customer care representatives (1-877-7LENSCRAFTERS or 1-877-753-6727).

LensCrafters is happy to offer minor repairs and replacement of screws or nosepads at no cost. We encourage you to contact or visit your local LensCrafters store. Our skilled eyewear consultants will be able to assess if your glasses can be repaired. Use the Find a Store locator to find the nearest LensCrafters location or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

While we are not a participating provider on VSP®'s network, we will take care of submitting your out-of-networks claims documentation directly to VSP® when you visit our stores. Whether your insurance is in or out of network, we can check your plan to see what savings you are eligible for and process your benefits.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

The Eyewear Protection Plan (EPP) displays next to your eyewear purchase for your reference only, simply indicating that you bought the EPP. Its presence should not be used to assume that the EPP is still valid.

Our One-Year Eyewear Protection Plan offers coverage if your eyewear is damaged from handling and/or normal wear-and-tear. The protection plan can be purchased for $34.99 (single vision) or $44.99 (progressive) when you order your glasses and coverage begins on the day you buy. If your glasses become broken or damaged, simply bring them into your nearest LensCrafters location, make a $25 copay for either frame or lens service ($50 for both services), and we will repair or replace them for one full year from the original date of purchase. Limitations and exclusions apply. The One-Year Eyewear Protection Plan does not cover lost or stolen eyewear. Learn more about our One-Year Eyewear Protection Plan

No, the ability to add and view Prescription and Purchase History is only available to customers who have created an account on LensCrafters' website.

LensCrafters accepts CareCredit as a method of payment in all retail locations within the United States and Puerto Rico (Excluding LensCrafters Optiques inside of Macy' s).To apply, please visit www.CareCredit.com.Doctor offices affiliated with LensCrafters * may participate with the CareCredit program to assist their patients with payment options and plans to cover vision needs.Each optometric location should be contacted directly to see if they accept CareCredit. * Eye exams available at the independent doctor of optometry at or next to LensCrafters.Doctors in some states are employed by LensCrafters.In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan.In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

We are happy to accept any current, valid prescription from a licensed optometrist or ophthalmologist.You do not need to have an exam * with an Independent Doctor at a LensCrafters location in order to purchase glasses.However, it is important to schedule an annual eye exam in order to ensure the health of your eyes.You can schedule your annual eye exam with an Independent Doctor of Optometry * & amp; # 160;at LensCrafters online by clicking on Schedule an Eye Exam and entering your preferred location. * Eye exams available at the independent doctor of optometry at or next to LensCrafters.Doctors in some states are employed by LensCrafters.In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan.In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

If you need to reschedule or cancel an eye exam with an Independent Doctor of Optometry * at a LensCrafters location, you can call your Independent Doctor of Optometry * directly or contact our customer care representatives(1 - 877 - 7 - LENSCRAFTERS or 1 - 877 - 753 - 6727).Use the Find a Store locator to find your optometrist 's contact information.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Lens cost will vary depending upon lens material, features, and your particular prescription. We will be happy to accurately estimate the cost of your lenses at your local LensCrafters store once we know what your prescription is, and what kind of lenses you are looking for. To find the store nearest you, use the Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

During a contact lens fitting, the curve and diameter of your eyes are measured in order to ensure you receive lenses that fit accurately and work well for your vision correction needs and lifestyle. If you have not previously worn contact lenses, training will be provided to show you have to put your lenses in, take them out, and properly store and care for them. At the end of the exam*, you will receive trial contact lenses to wear for a set period of time, and then you must return to see the Independent Doctor of Optometry* for a follow-up visit to ensure the contact lenses are not causing any issues. Once the Independent Doctor* determines that the brand and prescription you are wearing are a good match for your vision needs, they will finalize your prescription and you are free to order a supply of contact lenses. To schedule a contact lens exam* and fitting with an Independent Doctor of Optometry at LensCrafters* online, click on Schedule Eye Exam and enter your location. If you prefer to schedule your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Independent Doctor's office at the location you wish to visit. If you' d like a same - day appointment, please contact the Independent Doctor of Optometry directly for immediate assistance.To schedule a contact lens exam and fitting with an Independent Doctor of Optometry at LensCrafters * online, click on Schedule Eye Exam and enter your location.If you prefer to schedule your exam over the phone, please contact our customer care representatives(1 - 877 - 7 - LENSCRAFTERS or 1 - 877 - 753 - 6727)or the Doctor's office at the location you wish to visit.If you 'd like a same-day appointment, please contact the Independent Doctor of Optometry directly for immediate assistance.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Most LensCrafters stores support the filing of your Medicare coverage, as well as accept many Medicare Advantage plans. This differs dependent on your insurance company, so be sure to confirm at your local LensCrafters before making a purchase. Independent Doctors of Optometry* may accept Medicare or Medicaid. Please contact the Doctor's office at the LensCrafters location you to wish to visit to find out if they accept your coverage. Use the ' Find a Store ' locator to help find the contact information of your optometrist or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

LensCrafters has partnered with Synchrony Bank to provide the LensCrafters credit card. To protect your privacy, Synchrony Bank does not provide us access to any information pertaining to your account. To make a payment or ask a question about your account, please contact Synchrony Bank at 1-866-396-8254 or visit their online website at mysynchrony.com (U.S. customers only).

If your vision should change within 30 days after purchasing your glasses, simply bring in your updated prescription and we'll be happy to make lenses with your new prescription at no additional cost.

We love seeing all of our customers in-store, whether it’s for purchase or for a tune-up. Anytime you need an adjustment or cleaning, stop in at your nearest LensCrafters store and say hello. We’ll be happy to help.

Only prescriptions used for a corresponding purchase at LensCrafters will be displayed in Your Account.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

During an exam*, your optometrist* will test your sight, check your eye health and look for any signs of general health problems. If your eyes are not 20/20, your doctor* will check for near-and-far-sightedness. Then, the optometrist will put you through a series of tests designed to catch eye conditions and diseases early, such as glaucoma and cataracts. At the end of the examination*, your doctor will review your prescription and allow you to ask questions. Your doctor* may make specific product recommendations and recommend when your next appointment should be. If you need medical treatment for an eye condition, you may be referred to a doctor or hospital. For more information about what to expect at your doctor's office, visit our vision guide.
*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Common causes of scratches to the eye's surface (corneal abrasions) are getting poked in the eye or getting a speck of dust or sand in the eye. Corneal abrasions are very uncomfortable and cause redness and severe sensitivity to light. If your eye has been cut or scratched, don't hesitate to visit an eye doctor or an emergency room/urgent care center immediately to seek treatment.** For more information on eye care, visit our vision guide.

Our consumer warranty repair center services most of the brands we sell. The repair center can be reached at 1-800-343-5594.

The term Plano refers to a lens with no vision correction. Plano eyeglass lenses are available with the same great options as prescription lenses, including tints and anti-reflective coating. When you order plano lenses online, you will receive what we call the demo lens in the frame. Plano contact lenses are available for those who want to enhance or change their eye color (a contact lens exam* or a valid prescription are required in order to purchase contact lenses, even those with no vision correction).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Annual eye exams* are usually recommended for adults, but it depends on your eye health. Consult with your eye doctor about your particular situation. Children's needs vary by age. Read here for more information.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Yes, all LensCrafters stores carry gift cards that can be purchased in any denomination and used at any one of our locations . We encourage you to call or visit your local LensCrafters store for further assistance or to purchase a gift card. You can use our online locator by clicking Find a Store or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance. Please note, gift cards can only be redeemed in store.

To receive a copy of your purchase receipt, please call or visit your nearest LensCrafters store. Use the Find a Store locator to help find the contact information of the store nearest you or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

The one-year limited warranty was only valid in California and displays next to your eyewear purchase for your reference only. Its presence should not be used to assume the limited warranty is still valid.

Photochromic lenses are lenses that darken automatically when exposed to ultra-violet sunlight (UV). Because UV is the activator for photochromic lenses, most do not work well while in a car. Transitions is a brand name of a specific type of photochromic lens that we are pleased to offer our customers.

Dilation is part of a comprehensive exam, but not a basic eye exam. You'll want to check with your doctor's office about the types of exams available.

Only prescription eyeglasses, sunglasses, and contact lenses purchased at a LensCrafters store and recorded by an associate will display in your purchase history. Purchases of accessories, readers, and any other items not recorded with an associate in-store are not displayed in Your Account. Items purchased from an Independent Doctor of Optometry* will not appear under Purchase History.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Of course! We can fit your glasses with non-corrective, clear lenses for which no prescription is required. When you find that perfect pair, click on 'Add frame only to bag' and proceed to checkout. If you have any difficulty, feel free to give our customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727). They can walk you through the process.

Of course! If you have a valid prescription you can always use it at LensCrafters, either online or in stores - no matter where you got it. Just be sure to check the expiration date, as entering an expired prescription may result in your online order being canceled.

Most LensCrafters-affiliated independent or employed doctors* are medical doctors that specialize in the eye.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

There are two general types of lenses: soft and rigid gas permeable. Based on your vision health and lifestyle needs, your optometrist will recommend the contact lenses that are most appropriate for you. Soft contact lenses are comfortable and made of flexible plastics that allow oxygen to pass through to the cornea. Users get accustomed to wearing them within several days. Most soft-contact wearers are prescribed some type of frequent replacement schedule. An example of this is a schedule that calls for the lenses to be replaced with new ones after two weeks of use with lenses removed nightly for cleaning. Rigid Gas Permeable (RGP) lenses are durable, resistant to deposit buildup, and generally allow for clear, crisp vision. They last longer than soft contacts, and also are easier to handle and less likely to tear. However, they may take a few weeks of getting used to. Other specific common types of lenses: Extended Wear Contacts are good for overnight or continuous wear ranging from one to six nights, or up to 30 days. It's important for your eyes to go without lenses for at least one night following each scheduled removal. Disposable (Replacement Schedule) Contacts. Some soft contacts referred to as 'disposable' by sellers are actually worn on a frequent replacement schedule-for two weeks, for example-that requires them to be disinfected between uses. Based on your vision health and lifestyle needs, your optometrist can recommend the contact lenses that are most appropriate for you.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Your eye care provider can tell you when your prescription expires. If your prescription came from an Independent Doctor of Optometry* at or next to a LensCrafters store, simply contact them directly. If your prescription came from another optometrist, you'll need to contact that doctor for more details about your prescription. You can find your Independent Doctor of Optometry's* contact information by using the Find a Store locator or calling our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

That really depends on your vision health. Your doctor will provide a recommendation for when you should return.**

Typically, you can use FSA dollars for vision care products and services, but every FSA plan is different, so it's important to take a good look at yours before you start your FSA 'shopping.'

Anti-reflective, or AR, is a durable coating that is applied to the lenses to help eliminate reflections off the lens surface. AR coating allows more light to pass through the lens and helps makes your lens look invisible.

No, the ClarifyeSM eye exam* doesn't cost any more.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Eyeglasses and contact lenses will have different prescriptions. This is mainly due to the fact that contact lenses are positioned directly on your eye, while your eyeglasses sit further away. To update your prescription, schedule an eye exam* at LensCrafters today.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters.

In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Our promotions cannot be combined or used in conjunction with any vision care, or insurance benefits or insurance plans, any store or other offer, discount or sale, previous purchases, readers or non-prescription sunglasses. Our knowledgeable associates are more than happy to determine whether your vision benefits or our in-store promotion would offer you more savings. If our in-store promotion saves you the most money, and LensCrafters is an in-network provider for your plan, you may be able to self-submit a claim to your insurance company for reimbursement. It's always best to check your benefits with your plan provider. If you have further questions, we encourage you to call or visit your local store. To find the LensCrafters nearest to you, please use our Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

PD stands for pupillary distance- which is the space between the centers of your pupils. This number tells the lens maker where to put the optical center for your glasses. Measuring your PD can be tricky, but we've got instructions to make it easier: How To Measure Pupillary Distance.

An optometrist is commonly known as an eye doctor who conducts eye examinations. An optician is the person who helps you choose and adjust properly fitting eyewear such as glasses and contact lenses.

The Independent Doctor of Optometry* who wrote your prescription can request trial contact lenses for you. Use the Find a Store locator to help find the contact information of your optometrist or call our customer service representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Please note: A current contact lens fitting must be on file for contact lenses.

*In California, eye exams are available at LensCrafters locations from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan, or from Independent Doctors of Optometry at select locations. The optometrists are not employed by LensCrafters, which does not provide eye exams. Eye Exams are available by Independent Doctors of Optometry at or next to LensCrafters in most states. Doctors in some states are employed by LensCrafters.

Each LensCrafters location offers a unique selection of eyewear that is regularly updated to offer you the latest collection of styles and trends. To find a nearby store that carries a certain frame you are interested in, please use our Find a Store locator and enter your city, state, and the frame you want. To find the nearest store that carries a specific model of eyewear you found on our website, please enter your zip code in the search box on the page that the glasses are displayed on. You can also call or visit the LensCrafters store in your area to see if they carry the specific eyewear you're looking for or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

*Please note: Not all frames can be found in every store. Please check availability ahead of time.

Depending on the situation, seek advice from your eye doctor or an emergency care facility.**

A progressive lens, also known as a no line bifocal, provides distance, near and intermediate vision. This is designed to gives you much more natural vision.

The same prescription can be used with clear or sun lenses. The prescription associated with individual purchases is displayed under Purchase History.

We accept returns within 30 days of receipt if the Items are in their original condition and undamaged. To request an exchange or replacement item, please contact us by phone at 1-877-753-6727 or chat now. To request a refund, please visit https://www.luxotticacustomercare.com/lenscrafters/returns to submit your request or you may visit any LensCrafters store location. For online returns, a prepaid shipping label will be emailed to you, ready to be printed and attached to your packed return.

Online orders can be returned to any store location within 30 days of receipt for a refund. If you prefer an exchange or replacement, please contact us by phone at 1-877-753-6727 or chat now.

If an order is cancelled, any payment authorizations are reversed, and you won't be charged. If the cancellation is for an exchange order, the payment from your original order will also be refunded. You may submit a new order or contact us for assistance.

Progressive lenses have different viewing zones so that adjustments can be made for both near and far vision. To move from looking at a distance to reading, move your eyes down the lens rather than lowering your head. Clarity might be slightly different in different areas of the lens, especially in the periphery. You might experience some distortion on the sides of the lenses. To look at something to the side, slightly turn your head to make sure you use the central portion of the lens. Play with these movements to learn how to maximize clarity for different uses.

If the prescription on your new glasses doesn’t feel right, click here for advice on what’s normal and what to look out for during the adjustment period.

If the prescription needs to be updated, give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and one of our agents can help with next steps, whether that be a return or stopping in your nearest store for an adjustment.

Your prescription might have been optimized. This means that it was adjusted to work best with the frame you selected. It also means it might be slightly different from your original prescription. If your prescription was optimized, you will have received an additional document with your glasses. Be sure to share this with your Doctor in case you want your glasses to be inspected, but keep in mind this may differ from your actual prescription.

A bifocal lens provides two focal points, one for near and one for distance. These may have a distinct line for showing the location of the bifocal.

Yes. Using the LensCrafters.com eye exam* scheduler, you can schedule an exam with the independent doctor of optometry* for you and your family. Select 'add another exam' at the bottom of the form to book an exam for additional family members.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

To be removed from our mailing list, please call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). Please allow two to three months for your request to be processed as our marketing partners store their materials for delivery in advance.

Polarized lenses help improve clarity while allowing for enhanced depth perception and visual acuity by reducing the glare from reflective surfaces. Additional benefits include glare reduction, contrast enhancement and reduced strain on your eyes.

You can send your prescription in three ways; The easiest way, and quickest for processing your order, is to text or upload a photo of your prescription. You will find instructions how to do this in the cart process. We also offer the option of leaving your details and doctor information and we will call to verify. We like to let people know this can add more time to your order being processed, since we will need to get a hold of the doctor for details. If you have any questions about sending your prescription in, please call us at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

OneSight's mission is to help people in need see their world more clearly. However, OneSight does not select their recipients. All recipients are pre-screened for visual and financial need by a partnering 501 (c) (3) non-profit organization. To request assistance through OneSight, please visit the OneSight website or call OneSight at 1-888-935-4589.

If your new glasses are loose, uneven or uncomfortable to wear, stop by your nearest LensCrafters, Target Optical, Sunglass Hut, Ray-Ban or Oakley store to have your frames adjusted. You can also give us a call on (1-877-7-LENSCRAFTERS or 1-877-753-6727) and we’ll help get your glasses just right.

It all depends on the prescription. We offer single vision lenses ranging from +8 to a -14 for our online customers. We recommend the LC-HD lens if you don't want to see a thick lens outside of your frame. If you prescription is outside of this range, or you have multifocal needs, come see us at your nearest store and we will get you in the perfect pair.

Yes! You can pick your lenses, color, and add your prescription right in the cart. At this time we are not offering prescription Oakley® lenses for online purchase.

Yes. Your eyes, and your vision, can change from year to year, plus, eye exams can catch early signs of diseases like diabetes or glaucoma and even high blood pressure. A regular eye examination* should be part of your health routine, even if you're not experiencing vision problems.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Only contact lenses purchased at a LensCrafters store will display in Your Account on the LensCrafters website. Information about contacts purchased through LensCraftersContacts.com is stored in a different system. Contact lenses purchased from the Independent Doctors of Optometry* located next to LensCrafters also would not appear under Purchase History.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

We offer purchases of sunglass frames with their demo lenses. If you want the frame with the lens you see, select, 'Add a Lens' then select 'Plano' for the lens option. Once you are in the cart, select, 'I Don't Need a Prescription' and fill in the rest of the information.

Visit: www.LensCrafters.com/Clarifye to find the list of cities where Clarifye is located and available eye exam times.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

LensCrafters is committed to advanced technology and providing the best doctors and associates to deliver a comprehensive eye exam*. The goal of an annual eye exam* is to address vision needs and overall eye health. All LensCrafters doctors* have the training and tools to provide you with a great eye exam* experience and accurate prescription.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

We accept all major credit cards for online payments: Visa®, American Express® and MasterCard®.
We also accept PayPal and Klarna.

Optomap® is a digital retinal scan that allows your eye doctor to examine your eyes without dilating them. After your eyes are scanned, Optomap® creates a color, internal 'map' of your eyes. Your doctor will use these images to gain a better picture of your overall eye health and prescribe you the best prescription possible.

We offer a selection of lenses for optical, sun, blue light defense, and lenses that go from light to dark on our website. You will find lenses from our FeatherWates® family, HD Hi-Index, Totallens, and Transitions. Options to spruce up your lenses include anti-glare (AR), different colors for sun lenses, and polished edges to keep you seeing your best. Visit our lenses page to learn more about all our lenses:

It depends on your individual situation. Keep in mind that after the examination, your close-up vision may remain blurred for several hours. It is best to avoid driving after having your eyes dilated.**

LensCrafters carries a variety of quality lenses to meet almost every need. Whether you're interested in new prescription lenses, photochromic (clear-to-dark) lenses, or polarized sun lenses, we can help you find the best lenses that fit your lifestyle and budget. Visit our Lenses page under the Product section of our website to browse our full range of lenses.

Ultraviolet radiation is very harmful to our eyes. Even though we cannot see it around us it is there, a good pair of sunglasses can protect our eyes from damage. Glasses that have a deep dark tint to them do not necessarily have a lot of UV protection. The UV rating should be marked somewhere on the (plano) glasses in order for you to tell how protective they are. Prescribed sun lenses UV blockage is noted on the customer paperwork in the lab that manufactures them. Sunglasses with a rating of UV400 are the best** and they have been tested to block out 99-100% of UVA and UVB rays. Even with sunglasses on you should never look directly into the sun. UVA does the 'aging' damage, UVB does the 'burning' damage. For more information on ultraviolet light, please visit our vision guide.

Nearsightedness (also known as myopia) occurs when objects close up remain clear, and objects in the distance are blurry. Farsightedness (also known as hyperopia) is when objects close up are blurry, but those in the distance are clear. When looking at your prescription, a plus sign next to the numbers means you're farsighted, and a minus sign means you're nearsighted. Visit a LensCrafters store for more help understanding your prescription

A valid contact lens prescription is required in order to purchase any type of contact lenses, even if you do not need them for vision correction. A contact lens fitting will measure the curve and diameter of your eye, and help ensure the health of your eyes, so you can feel confident about an accurate fit. If a lens is not properly fitted, it can shift, causing irritation, scratching, or other problems. You can schedule an eye exam with an Independent Doctor of Optometry* at LensCrafters online by clicking on Schedule Eye Exam and entering your location. If you prefer to schedule your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Doctor's office at the location you wish to visit. If you'd like a same-day appointment, please contact the Independent Doctor of Optometry* directly for immediate assistance.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Your eyes can sometimes be affected by conditions you were born with or those that develop as you grow older. Help keep your eyes healthy by not smoking and eating lots of green, leafy vegetables. Vision problems can occur at any time, but you are more likely to develop problems if you are over 40, because conditions like glaucoma, macular degeneration and cataracts are more frequent in older people, as are dry eye and low vision. Diabetes poses special eye health problems at any age, so be sure to share your condition with your eye doctor if you have it or develop it in later years.

**Your eyes can sometimes be affected by conditions you were born with or those that develop as you grow older. Help keep your eyes healthy by not smoking and eating lots of green, leafy vegetables. Vision problems can occur at any time, but you are more likely to develop problems if you are over 40, because conditions like glaucoma, macular degeneration and cataracts are more frequent in older people, as are dry eye and low vision. Diabetes poses special eye health problems at any age, so be sure to share your condition with your eye doctor if you have it or develop it in later years.** For more information on age specific eye health, please visit our vision guide.

Generally, children should have their vision checked at 6 months, 3 years, and before first grade. These exams should be done during preventative pediatrician visits using a preschool eye screening. All children should also be screened for lazy eye at age four to five. If your children have not been screened, or if you notice they're having problems with vision, squinting, headaches or other symptoms, then consider taking them to an eye doctor for an eye examination.**

Understanding your face shape can help you find the best frames to flatter your look. For example, round frames tend to look best on square faces because they help soften the features, while rectangular frames can help a round face appear longer and slimmer. If you're not sure which eyeglasses fit your face shape, use our face shape tool for recommendations hand-picked for you. You can even upload your own photo for a perfect match. Click here to go to our face shape guide now.

The LensCrafters ClarifyeSM eye exam* takes approximately 30 minutes.

Refunds normally take 5 working days but may take longer depending on your bank. If you feel like it's been too long, please give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and one of our agents will check on the progress of your return.

It's our goal to carry a broad selection of quality eyeglass and sunglass brands that offer the perfect mix of comfort, style and cutting-edge designs. We carry brands such as Chanel, RayBan, Tiffany, and Bulgari, and offer a variety of styles and selection for men, women and kids. To view a complete list of our brands, please view the Brands page that appears under the Style section of our website.

*Please note: Not all brands can be found in every store. Please check availability ahead of time.

Dry eye occurs when eyes don't produce tears properly, or when tears aren't the correct consistency and evaporate too quickly. Dry eye can make performing some activities, such as using a computer or reading for an extended period of time, more difficult.** For more information about dry eyes please visit our vision guide.

Follow the care directions inside your box of contacts to avoid possible vision problems. Disposable, extended-wear soft lenses are easy to upkeep, while conventional soft lenses need extensive care. If you have a hard time following the cleaning steps, tell your eye care professional. You may be able to simplify the steps, or you may want to switch to disposable lenses.**

Yes, we do. LensCrafters carries Rec Specs Sports Goggles that can be fitted with almost any prescription.

Yes, you can order your contact lenses direct from the contacts.lensCrafters.com website. We offer a wide variety of contact lenses at competitive prices, including disposable soft contact, bifocal/multifocal, toric, and colored lenses. You can buy your contact lenses in bulk or purchase only what you need and have them delivered straight to your door. You'll even get free shipping.

Only customers who are 18 or older can add their own purchase and prescription history in Your Account.

Not yet. Ray-Ban® authentic lenses can be made in your prescription in-store.

Ground shipping is free (3-5 days) and Express is $14.99. Just a reminder, the shipping time begins after your order has been processed and manufactured. If you have any questions about shipping, give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

After age 40, your doctor* may add specific tests for glaucoma, for example, or be on the lookout for signs of macular degeneration or cataracts. Be sure to share your changing medical history as you age.**

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams. For more information please visit our vision guide.

Age-related macular degeneration (AMD) is one of the leading causes of vision loss for people over 50. It occurs when the delicate cells of the macula - the small, central part of the retina responsible for the center of our field of vision - become damaged and stop working. There are two types of AMD: the 'dry' form and the more severe 'wet' form. Dry AMD is the mostmore common, developing over time and usually causing only mild loss of vision. The wet form accounts for 10 to 15 per cent of all AMD, but the risk of sight loss is much greater. Because macular degeneration is an age-related process, both eyes are usually affected, but not always at the same time. For more information about macular degeneration please visit our vision guide.

Recommended wear time is different depending on your type of contact lenses. Always consult your eye doctor for specific instructions.**

Once you have added Purchase and Prescription History into Your Account, the birthdate used to retrieve that information becomes an integral part of Your Account and is stored permanently for future reference.

Not yet. But our team is hard at work to make this a possibility, and make it an even better experience than you'll find anywhere.

Yes, select stores are open on Easter Sunday. Please call ahead to confirm the store hours.

OneSight is a family of charitable vision care programs dedicated to improving vision through outreach, research and education. Since 1988, these charitable efforts have provided free vision care and eyewear to more than seven million people in need around the world and have granted millions of dollars towards optical research and education. To learn more about OneSight, please visit the OneSight website or call OneSight at 1-888-935-4589.

The prescription information listed under Prescriptions and Purchase History is for reference purposes only.

LensCrafters is committed to advanced technology and providing the best doctors* and associates to deliver a comprehensive eye exam*. With over 1000 locations, we have not finalized the details on when the remaining locations will receive ClarifyeSM. While ClarifyeSM is not currently available at this location, you can be assured that with our digital retinal exam, Optomap® (where available), not only will you end up with a comprehensive eye exam*, but a great fitting pair of glasses (if needed).

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Redeeming your Eyewear Protection Plan is as simple as a call to our customer service center. To get the process started, give us a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and let the agent know you need to return your item and have purchased an Eyewear Protection Plan. Depending on what the nature of the issue is with your eyewear will determine how the protection plan will be executed.

We don't, but if you're looking for Tag Heuer, we think you'll love the refined style, timeless design and exceptional craftsmanship in designer eyewear from Persol® or Giorgio Armani.

You can! We are happy to introduce online shopping for single vision customers. Please check back with us soon for multifocal, bifocal, and insurance purchasing on our website. To find the nearest store that carries a specific model of eyewear on our website, please enter your zip code in the search box on the page that the glasses are displayed on. You can also call or visit the LensCrafters store in your area to see if they carry the specific frame you're looking for or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

To update your address on our mailing list, please call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). Please allow two to three months for your request to be processed as our marketing partners store their materials for delivery in advance.

You can schedule an eye exam* with an Independent Doctor of Optometry at LensCrafters® online by clicking on Schedule Eye Exam and entering your location. Input your contact information, choose a desired date, and click 'Book Exam' to confirm your appointment. If you prefer to schedule your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Doctor's office at the location you wish to visit.

* Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

To cancel or make changes to your order, give one of our lovely customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

You can take advantage of our current in-store promotions without printing anything. Our knowledgeable associates will be able to assist you. If you have further questions, you can call or visit your local LensCrafters store or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

Cataracts occur when the clear lens inside your eye becomes cloudy or misty over time, as you age. The early stages of a cataract do not necessarily affect your sight, but the only proven treatment for a cataract is surgery.** For more information about cataracts please visit our vision guide.

Some contact lenses are designed for night wear, but not all. Be sure to consult your eye doctor for specific instructions based on your individual vision needs and contact lenses.**

We don't, but if you're looking for Valentino, we think you'll love the understated elegance and exquisite craftsmanship in designer eyewear from Prada or Bvlgari.

Your purchase history could go back as far as 2005.

ClarifyeSM is a digital eye exam* system available at the independent doctor of optometry* at or next to LensCrafters locations throughout the United States. Clarifye utilizes advanced eye exam technology to digitally map the unique fingerprint of your eyes, both inside and out. It also includes easy-to-understand explanations that will help you understand your vision, and your vision health, in general. *Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

We don't, but if you're looking for Jill Stuart, we think you'll love the eclectic spin on contemporary classics in designer eyewear from Ralph Lauren and Tory Burch.

You can contact LensCrafters via phone, chat, email, or regular mail. Our customer care representatives can be reached by phone at 1-877-7-LENSCRAFTERS (1-877-753-6727) and are available to assist you Monday through Friday from 8am to 8pm ET and on Saturdays and Sundays from 9am to 6pm ET. You can also chat live with a customer care representative during certain hours. Please visit our Contact Us page to see if a chat representative is available to assist you. You can also send us an email by clicking on Send an email on the Contact Us page and filling in the requested information. One of our customer care representatives will respond within one business day. You also have the option of writing a letter. Please send your correspondence to: LensCrafters, Inc 4000 Luxottica Place Mason, OH 45020

Due to the complexity of some lenses, we have chosen to offer some of our lens family exclusively in-store. Our team is working hard to provide all our options on the website for purchase in the future. If you have any questions about a specific lens or your prescription, please give our customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

That really depends on your prescription and lifestyle as store-bought readers have the same prescription in both eyes. You should discuss using readers with your eye doctor because each of your eyes may require a different correction for farsightedness.

Glaucoma is a condition caused by the pressure of fluid inside your eye. The pressure damages your optic nerve, which connects your eyes to your brain. Glaucoma may affect one or both of your eyes. The risk of developing glaucoma goes up if you are over 40, very short-sighted, of African or Caribbean decent or related to someone with glaucoma.** For more information about glaucoma please visit our vision guide.

Based on your vision health and lifestyle needs, your optometrist will recommend the contact lenses that are most appropriate for you.**

At LensCrafters, most doctors are Independent Doctors of Optometry*, and there's one inside or next door to almost every LensCrafters store. You can visit the doctors for your annual eye exam, or anytime throughout the year if you're experiencing vision problems.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

Your secure credit card payment will be processed as soon as we receive your order. It can take up to one day to show up on your credit card. If you have any questions, please give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).

An FSA (Flexible Spending Account) is a benefit that allows you to put aside an amount of money for health-related expenses. You decide on the amount in advance, and it's deducted from your paycheck before taxes. An FSA can vary depending on your vision or medical insurance as well as current FSA guidelines.

We limit the number of 'Add Now' attempts to prevent unwelcome users from obtaining your personal information. If you find that you are still unable to add your prescription and purchase history to Your Account after 24 hours have passed and are confident you are entering the correct information in the 'Add Now' feature, please contact customer service.

A cover test checks how well your eyes work together. As you look at a small target placed nearby or at some distance away, the doctor will cover and uncover each eye to observe how much your eyes move, watching for an eye that doesn't track the target.**

Visual acuity test: You'll read an eye chart (one eye at a time) designed with letters that get smaller as you go down each line. You read aloud until you can't read the letters anymore.

Presbyopia is your eyes' loss of focusing ability that occurs naturally with age. Presbyopia is not a disease, but a normal change which sooner or later affects everyone, whether you already wear glasses or contact lenses or not. Around the age of 40-45, you will begin to notice that you are holding the newspaper further away or need more light to read small print.** For more information about presbyopia, please visit our vision guide.

What are the details of your current promotion? To view the details of our latest offers, please visit our Offers page listed under the Service section of our website. You can also contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance.

If the LensCrafters store you used to go to has closed, you can contact your nearest store for assistance. Use the Find a Store locator to find the nearest LensCrafters location or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

LensCrafters sells eyewear to the United States only at this time.

We're working on a way to send your Favorites directly to your preferred store. In the meantime, you can save your Favorites in your account online, then search 'Find these in a store' to find the store nearest you with your desired frames in stock. You can also access your account from your mobile phone. Just show one of our store associates and they'll help you find the frames you're looking for.* *Please note: Not all frames can be found in every store. Please check availability ahead of time.

After you've saved your recommendations, you can view them at any time by logging into your account online. If you don't have an account, you can create one for free. Once you're signed in, you can access your recommendations by clicking on Find Your Look in the header.

To locate a LensCrafters store, please use our online locator by clicking on Find a Store at the top of the page and enter your zip code or city and state. You can also set your preferred store in your account so you have faster access to it as you're booking eye exams* with the independent doctor, searching for store hours or seeking directions. You can also call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.

To ensure your vision lines up, the doctor* will ask you to visually track a target, requiring you to look in different directions. The doctor will then observe your eye movements.

Dilation is the process of administering special pharmaceutical eye drops into the eyes in order to enlarge the pupils. This allows an eye doctor to examine the structures of the eyes, including the optic nerve, blood vessels and retina, in great detail. Dilation is a key component of a comprehensive eye examination, as it sometimes leads to the detection and diagnosis of certain eye diseases.** For more information please visit our vision guide.

To save your recommendations, set up an account online by clicking My Account and entering an email and password. You'll find your face shape, style recommendations and lens recommendations from LensCrafters stored in your account.

Yes, we can. LensCrafters is committed to serving the diverse needs of our customers. We are pleased to provide reasonable accommodations for persons with disabilities under the Americans with Disabilities Act and similar state laws upon request. If you require a reasonable accommodation, please contact us prior to your visit to discuss how we can assist you. You can use our Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).

LensCrafters has such a wide variety of frames available we like to keep some exclusive to our stores. If you find a frame you love online and don't see a buy button, you can use our find in store to locate the nearest one to you.

You sure can! Just sign into your myAccount, click on 'Purchase History' and you will see your online purchases. Each frame will have it's own line, hopefully to make it easier to track down your favorite pair.

It's easy to keep track of all the frames you find online at LensCrafters. When you find a frame you like from our catalog, simply click the 'add to my favorites' button located within the product. You can review your Favorites by clicking on the 'My Favorites' tab in the top navigation when you're ready.

At LensCrafters, we take the security of your personal information very seriously. We follow generally accepted industry standards to protect the personal information submitted to us, and guard that information against loss, misuse or alteration. When you enter sensitive and/or personally-identifying information on our registration page or during the ordering process, we encrypt transmissions involving such information using secure protocols so you can make the most of what our site has to offer, and rest assured your information is kept safe.

If you'd prefer not to receive emails from LensCrafters or information from OneSight®, simply sign in to your account and update your account preferences. The email subscriptions are located at the bottom of the page. You can also click the 'Unsubscribe' link that will be in any email you receive from us.

Yes, we can. Some Independent Doctors of Optometry* may prefer to set up an appointment directly with you. To find contact information for your nearest Independent Doctor of Optometry*, please visit the Find a Store locator.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.*

UV protection on your eyewear is very important. Just like sunscreen for your skin, UV protection will help protect your eyes from harmful rays, which can cause damage to your eyes and the skin around your eyes. LensCrafters carries a wide range of UV-protected and polarized lenses so you can be sure you're getting the durability and protection you need to help safeguard your eyes. For more information, please visit our vision guide. For more information about UV protection please visit our vision guide.

COVID-19 is thought to remain on some materials for hours or days. For this reason, it’s advisable to regularly clean your glasses. A standard hand soap or glasses cleaning spray that contains detergent should be effective at removing potentially harmful microbes.

You should also avoid using antibacterial products such as hand sanitizer or household cleaning spray. This is because they may contain alcohol or chemicals that could damage the lens surface of your glasses.

You should clean your lenses and frame often, ideally at least once a day. Body oils contain acids and can damage the lenses if left on the surface.

Using a mild liquid detergent, rinse thoroughly with warm, not hot, water or use an approved eyewear cleaner. Dry your lenses with a clean, soft cloth made from cotton, terry or microfiber.

If your lenses aren’t too dusty, use the supplied cleaning cloth to remove smudges and fingerprints without liquid. In general, avoid wiping lenses dry if water is unavailable. Wash the cloth periodically.

Do not use paper products of any kind to clean lenses to avoid scratches and damage to your lenses.

Avoid exposing lenses to hairspray, abrasive cleaners, household (window) spray cleaners, chemicals, ammonias, or bleaches. You should also avoid placing your glasses in any area of excessive heat such as car dashboards, home radiators or stove tops, since lens coatings may deteriorate and damage the frame or loosen frame alignment.

To help prevent scratches, do not lay your glasses face down. Always keep your eyeglasses in a clean case when not in use.

Polarized lenses help improve clarity while allowing for enhanced depth perception and visual acuity by reducing the glare from reflective surfaces. They also help to enhance contrast and reduce strain on your eyes.

When wearing polarized lenses for the first time you may see patterns in windows, LC Displays, car instruments, etc. This is normal for polarized lenses.

Photochromic lenses darken quickly as you go outdoors. On sunny days the darkening will reach full potential, on cloudy days they will darken less. The temperature will influence the amount and speed of change. Please note that lenses will not darken as much inside a car as outside the car.

Transitions™ is the brand name of a specific type of photochromic lens that we are pleased to be able to offer at LensCrafters.

Progressive lenses have different viewing zones so that adjustments can be made for both near and far vision. To move from looking at a distance to reading, move your eyes down the lens rather than lowering your head. Clarity might be slightly different in different areas of the lens, especially in the periphery. You might experience some distortion on the sides of the lenses. To look at something to the side, slightly turn your head to make sure you use the central portion of the lens. Play with these movements to learn how to maximize clarity for different uses.

Transitions™ lenses are photochromic lenses that darken quickly as you go outdoors. On sunny days the darkening will reach full potential, on cloudy days they will darken less. The temperature will influence the amount and speed of change. Please note that lenses will not darken as much inside a car as outside the car.

LensCrafters lenses offer all the benefits of Essilor lens technology and can be shaped to fit any frame. Ray-Ban Authentic prescription lenses are etched with the Ray-Ban logo and crafted to blend seamlessly with the iconic styles in the collection. Oakley Authentic lenses are specifically designed for active and sports lifestyles, while Costa Del Mar lenses offer the latest in sunglass optical technology.

At LensCrafters, we have a wide assortment of premium lens solutions to suit every vision need. Simply choose the option that best describes your lifestyle to view recommended lenses and lens treatments to suit your needs.

Anti-reflective coatings prevent smudges and unwanted reflections from your lens surface to improve your vision and keep your lenses looking clean for longer.

With Apple Pay, you can pay quickly and easily using details already saved to your account. Simply choose Apple Pay as your payment method for faster checkout.

If you’re a new user, you can set up a new account by setting up your billing, shipping and contact information. Apple Pay stores that information, so you won’t need to enter it again. Once you confirm your payment, you’ll see Done and a checkmark on the screen indicating that your payment was successful.

You can shop both in store and online using Apple Pay at LensCrafters. For online purchases, use Apple Pay as your payment method at checkout.

Learn more on the Apple website.

Read the Apple Pay terms of use here.

Available in store and online

If your quote already includes all your measurements, you can now complete your purchase online, in-store or by contacting customer service on 1-877-753-6727.

Please note that all orders are subject to frame and lens availability. Chanel, Dior and Oliver Peoples eyewear cannot be purchased online. If we are unable to complete online, you are welcomed back into the store to complete your purchase.

We’re sorry, but if your quote doesn’t include the QR code it means that you cannot complete the purchase online (you might be missing some measurements or your insurance might not be supported online). In this case, please come back into the store to complete your purchase.

You can find your quote online by:
- scanning the QR code printed on your quote
- clicking on the link in the email with your quote
- visiting this page [link to quote’s landing page]

To access your quote online, make sure you have your QUOTE ID ready. This can be found on your quote or in the email you received. You also need to enter your date of birth and the email address that you provided in-store. If there is any problem, please contact our customer service and they will be able to assist you.

Simply enter your details and the items you selected in-store will be automatically added to your cart. All you need to do is select the delivery method and proceed to checkout. If there is any problem, please contact our customer service and they will be able to assist you.

The quote cannot be changed online. If you are not sure about your choice and want to see other items, you can browse our collections online or come back into the store to receive a new quotation.

Yes, the quote will expire after 30 days. If your quote has expired, you will need to make a new selection before you can finalize your purchase. You can browse our collections online or come back into the store where our associates will be able to help you choose the product that best fits your needs.

Yes, you can purchase items online and have them shipped to any one of our 1000+ stores. Simply choose the most convenient location when you check out. You will receive a confirmation via email. You will then be notified once your order has been shipped and when it is ready to pick up in-store. You can also benefit from free fittings and adjustments when you visit.
Shipping is free and takes 1-2 days plus up to 7 days to process orders for prescription eyewear and up to 2 days to process non prescription eyewear and contact lenses.
You can find out more about our delivery options here.