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FAQS
Have a question and need an answer quickly? Search FAQs by keyword, or browse popular queries below.
Can I get a copy of my prescription?
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Please contact our customer care center at 877.753.6727. The customer care center will contact your doctor to make this request.
What if I have a question that was not listed here?
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For any questions you can reach our customer care center directly at 1-877-753-6727. Our LensCrafters.com website is open 24/7 for you to visit and shop online.
I was notified that my glasses and/or contact lenses are ready. How do I get my glasses and/or contact lenses?
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Please follow up directly with the store where you purchased your glasses and/or contact lenses to arrange pick-up or delivery
My glasses broke, how do I order another pair?
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You can order a new pair on our website and we will ship them directly to your home with free shipping. Alternatively, you may visit your local LensCrafters store.
I ran out of contact lenses. How do I get more?
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You can order more contact lenses from your local LensCrafters location or order on-line at LensCrafters.com and we will ship them directly to your home as well as you can call the customer care center and order by phone at 1-877-753-6727
Can I use vision insurance when ordering online?
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Yes, we accept most vision insurance plans including FSA and HSA.
Does LensCrafters offer direct billing?
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Yes, at LensCrafters you can use direct billing to claim your vision insurance benefits online and in-store. See which vision insurance
providers are eligible for direct billing. Please also check your coverage to make sure you're adding eligible products to your cart.
To claim your insurance online, select 'Apply vision insurance' at checkout. From there, simply follow the steps of uploading your
prescription and entering your insurance information. Once approved, your vision benefits will be applied to your order total, so you will
only need to pay the remaining balance (if applicable).
To claim your benefits in-store, please bring your insurance information and your prescription with you. Our team will help process your
direct billing claim.
How do I make my insurance claim without using direct billing?
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If your provider isn't listed here or you prefer to process your claim manually, we are here to help.
Once your order has been shipped, you'll receive an electronic receipt from us, which you can send to your insurance provider, along with
any other paperwork they require.
Your electronic receipt will show the date your order was placed (don't worry about receiving your order after your coverage has ended, as
long as you've ordered within your coverage dates).
For further information, you can read more about directing billing here.
If your insurance requires additional paperwork to be filled out by the provider, please contact us via at
1-877-753-6727, we'd love to help.
I receive benefits from the Government of Quebec. Why was my claim rejected?
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Before submitting your claim, check the conditions of coverage and reimbursement. Some items might only be covered if purchased through a provider established in Quebec.
I recently ordered glasses or contact lenses. Will my glasses or contact lenses still be ready in the timeframe originally given to me
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Please contact the store where you made your purchase to arrange pickup. In the event your store is temporarily closed, please call the customer care center at 1-877-753-6727 to determine viable options.
How are the glasses in your stores cleaned/sanitized?
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Anti-septic wipes are used to clean each pair of eyeglasses and sunglasses a customer tries on before returning them to the shelf.
Where are your products made?
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Our products are made in one of our Luxottica-owned plants in either the U.S., Italy or China depending on the product. When our products leave our factory, they are packed and shipped by a carefully trained staff member after undergoing extensive checks.
What can I do about increased screen time straining my eyes?
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There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.
Does LensCrafters accept my vision insurance?
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LensCrafters accepts many insurance plans at our stores and online. Some of the providers plans we accept are EyeMed Vision Care; and most major vision care insurance plans, including Anthem Blue Cross Blue Shield, Aetna, Humana and many more. To view a listing of LensCrafters - accepted vision insurance plans, please visit our Insurance page. As always, it 's best to confirm your benefits with your insurance plan provider. Independent Doctors of Optometry* may accept different insurance plans and should be contacted directly. To find a store near you, you can use the Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). *Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry at or next to LensCrafters. The optometrists are not employed by LensCrafters, which does not provide eye exams. *In California, eye exams are available at LensCrafters locations from Providers of EYEXAM of California, a licensed vision health care service plan.
How do I reset my password ?
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Emails are sent immediately upon request, but it's normal for it to take about 15 minutes to get to your inbox.
1. Proofread the email address to look for an incorrectly typed address: Do we have your correct email address? Just a single miss - typed
letter will cause an email to go to the wrong address. Double check that it's been entered correctly.
2. Check your Spam / Junk folder: Sometimes mail from an unknown sender gets filtered out and lands in your Spam folder. If you find emails
from LensCrafters in your Spam, just add us to your email contacts or safe senders list (LC @ e - lenscrafters.com). This will make sure
that mail from LensCrafters is recognized by your mail server and delivered to your inbox.
3. Look into your Firewall, Content Filter, or Email Security Policy: see if your firewall, content filter or virus scan is blocking our
email notifications .Ask your Internet Service Provider (ISP) or corporate IT department if emails from [Lenscrafters.com] be added to the
email white list to make sure that LensCrafters messages aren't blocked.
Can you put lenses in the frames I bought at another store ?
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It may be possible to re - use your frames, but it depends on their condition, your particular prescription, and the lenses and options you choose.Even when frames are in perfect condition, removing old lenses and replacing them with new lenses is stressful on a frame.Most frames that have been worn for a period of time are not in perfect condition simply due to normal wear and tear.Small cracks and weak points occasionally develop that cannot be seen with the naked eye.Our store associates have received extensive training on how to evaluate eyeglass frames and determine the potential risk of breakage as a result of the manufacturing process.Please visit your nearest LensCrafters and they will be able to provide you a definitive answer.Use the Find a Store locator to help find the store nearest you.
How long does it take to get my glasses ?
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Glasses can take from 3 - 7 days, depending on the prescription, special finishes, etc. We are committed to providing your eye wear in the least amount of time possible without sacrificing our high - quality standards.To accommodate the many product enhancements that are now available, special processing is sometimes required.These orders are typically processed within 7 - 14 business days.Depending on the location where you make your purchase and the complexity of your order, it may be possible to craft your glasses in less time using manufacturing techniques available in an in - store lab.Our in - store associates will let you know at the time of purchase how long it will take to get your glasses.
I keep getting the message that the system is unable to find my records, even though I have made an eyeglass or sunglass purchase at a LensCrafters store since 2005.Why can't it find my information ?
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The information you supply in the six(6)fields during the Add Now function must match exactly with that used to record your purchase at the LensCrafters store.If your address or last name has changed, you must go to a LensCrafters store to update the information on file.Also, if you did not provide a birthdate to the LensCrafters store associate when your information was recorded in store, then the Add Now function will not successfully synchronize with your search.
How much does an eye exam* cost?
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Each Independent Doctor of Optometry * located at or next to LensCrafters sets their own pricing for exams and other services.For detailed
pricing information, please call or visit the Doctor 's office at your local LensCrafters store. You can also use the Find a Store
locator.
*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are
employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next
to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California,
the optometrists are not employed by LensCrafters, which does not provide eye exams.
Can I get my glasses in an hour?
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In select locations, we may be able to make your glasses same-day or in about an hour. The ability to do so depends upon your particular prescription, the frame you choose, the lenses and options you select, and whether the store you visit has an onsite lab. If you are looking for same-day service, please let our store associates know so they can direct you toward options that they may be able to complete in-house. To accommodate the many product enhancements that are now available, special processing is sometimes required. These orders are typically processed within 7-14 business days.
Can you tell me more about your 30-Day Unconditional Guarantee?
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If you don't love your new glasses or prescription sunglasses for any reason, and they are in original condition, you can replace or return them for a full refund within 30 days of the date of dispense. Applies only to the original purchase. This guarantee does not cover accidental damage, scratches, breakage or theft. To find frames that suit your style, use the Find a Store locator to find the store nearest you or call our customer care representatives (1-877-7LENSCRAFTERS or 1-877-753-6727).
Where can I get my glasses repaired?
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LensCrafters is happy to offer minor repairs and replacement of screws or nosepads at no cost. We encourage you to contact or visit your local LensCrafters store. Our skilled eyewear consultants will be able to assess if your glasses can be repaired. Use the Find a Store locator to find the nearest LensCrafters location or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).
Do you take VSP®?
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While we are not a participating provider on VSP®'s network, we will take care of submitting your out-of-networks claims documentation
directly to VSP® when you visit our stores. Whether your insurance is in or out of network, we can check your plan to see what savings
you are eligible for and process your benefits.
*Eye exams available at the independent doctor of optometry at or next to
LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from
independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed
vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
My Purchase History shows an Eyewear Protection Plan (EPP) associated with a certain pair of glasses, even though it has expired. Why does it still show?
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The Eyewear Protection Plan (EPP) displays next to your eyewear purchase for your reference only, simply indicating that you bought the EPP. Its presence should not be used to assume that the EPP is still valid.
Can you tell me more about your One-Year Eyewear Protection Plan?
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Our One-Year Eyewear Protection Plan offers coverage if your eyewear is damaged from handling and/or normal wear-and-tear. The protection plan can be purchased for $34.99 (single vision) or $44.99 (progressive) when you order your glasses and coverage begins on the day you buy. If your glasses become broken or damaged, simply bring them into your nearest LensCrafters location, make a $25 copay for either frame or lens service ($50 for both services), and we will repair or replace them for one full year from the original date of purchase. Limitations and exclusions apply. The One-Year Eyewear Protection Plan does not cover lost or stolen eyewear. Learn more about our One-Year Eyewear Protection Plan
Can I view my Prescription and Purchase History without creating an account on LensCrafters' website?
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No, the ability to add and view Prescription and Purchase History is only available to customers who have created an account on LensCrafters' website.
Do you accept CareCredit as a form of payment?
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LensCrafters accepts CareCredit as a method of payment in all retail locations within the United States and Puerto Rico (Excluding LensCrafters Optiques inside of Macy' s).To apply, please visit www.CareCredit.com.Doctor offices affiliated with LensCrafters * may participate with the CareCredit program to assist their patients with payment options and plans to cover vision needs.Each optometric location should be contacted directly to see if they accept CareCredit. * Eye exams available at the independent doctor of optometry at or next to LensCrafters.Doctors in some states are employed by LensCrafters.In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan.In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
Do I have to get my eyes examined at LensCrafters to get a new pair of glasses ?
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We are happy to accept any current, valid prescription from a licensed optometrist or ophthalmologist.You do not need to have an exam * with an Independent Doctor at a LensCrafters location in order to purchase glasses.However, it is important to arrange an annual eye exam in order to ensure the health of your eyes.You can arrange your annual eye exam with an Independent Doctor of Optometry * & amp; # 160;at LensCrafters online by clicking on Arrange an Eye Exam and entering your preferred location. * Eye exams available at the independent doctor of optometry at or next to LensCrafters.Doctors in some states are employed by LensCrafters.In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan.In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
Can you please help me rearrange or cancel my eye exam ?
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If you need to rearrange or cancel an eye exam with an Independent Doctor of Optometry * at a LensCrafters location, you can call your
Independent Doctor of Optometry * directly or contact our customer care representatives(1-877-7 - LENSCRAFTERS or 1-877-753-6727).Use the
Find a Store locator to find your optometrist 's contact information.
*Eye exams available at the independent doctor of optometry
at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters
locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California,
a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye
exams.
How much are your lenses?
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Lens cost will vary depending upon lens material, features, and your particular prescription. We will be happy to accurately estimate the cost of your lenses at your local LensCrafters store once we know what your prescription is, and what kind of lenses you are looking for. To find the store nearest you, use the Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).
What is the process for a contact lens exam and fitting?
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During a contact lens fitting, the curve and diameter of your eyes are measured in order to ensure you receive lenses that fit accurately and work well for your vision correction needs and lifestyle. If you have not previously worn contact lenses, training will be provided to show you have to put your lenses in, take them out, and properly store and care for them. At the end of the exam*, you will receive trial contact lenses to wear for a set period of time, and then you must return to see the Independent Doctor of Optometry* for a follow-up visit to ensure the contact lenses are not causing any issues. Once the Independent Doctor* determines that the brand and prescription you are wearing are a good match for your vision needs, they will finalize your prescription and you are free to order a supply of contact lenses. To arrange a contact lens exam* and fitting with an Independent Doctor of Optometry at LensCrafters* online, click on Arrange Eye Exam and enter your location. If you prefer to arrange your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the Independent Doctor's office at the location you wish to visit. If you' d like a same - day appointment, please contact the Independent Doctor of Optometry directly for immediate assistance.To arrange a contact lens exam and fitting with an Independent Doctor of Optometry at LensCrafters * online, click on Arrange Eye Exam and enter your location.If you prefer to arrange your exam over the phone, please contact our customer care representatives(1 - 877 - 7 - LENSCRAFTERS or 1 - 877 - 753 - 6727)or the Doctor's office at the location you wish to visit.If you 'd like a same-day appointment, please contact the Independent Doctor of Optometry directly for immediate assistance.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
Do you take Medicare?
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Most LensCrafters stores support the filing of your Medicare coverage, as well as accept many Medicare Advantage plans. This differs dependent on your insurance company, so be sure to confirm at your local LensCrafters before making a purchase. Independent Doctors of Optometry* may accept Medicare or Medicaid. Please contact the Doctor's office at the LensCrafters location you to wish to visit to find out if they accept your coverage. Use the ' Find a Store ' locator to help find the contact information of your optometrist or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
How do I make a payment on my CareCredit credit card?
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LensCrafters has partnered with Synchrony Bank to provide the CareCredit credit card. To protect your privacy, Synchrony Bank does not provide us access to any information pertaining to your account. To make a payment or ask a question about your account, please contact Synchrony Bank at 1-866-396-8254 or visit their online website at mysynchrony.com (U.S. customers only).
What if my prescription changes after I've bought my glasses?
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If your vision should change within 30 days after purchasing your glasses, simply bring in your updated prescription and we'll be happy to make lenses with your new prescription at no additional cost.
Can I take the glasses I bought online for adjustments in-store?
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We love seeing all of our customers in-store, whether it’s for purchase or for a tune-up. Anytime you need an adjustment* or cleaning,
contact us at your nearest LensCrafters store and say hello. We’ll be happy to help.
*Certain LensCrafters locations may not be able to adjust your particular frame. Please contact your local LensCrafters to inquire.
I had an eye exam* with a LensCrafters independent optometrist, but my prescription is not showing on my account.
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Only prescriptions used for a corresponding purchase at LensCrafters will be displayed in Your Account.
*Eye exams available at
the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye
exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed
optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed
by LensCrafters, which does not provide eye exams.
What can I expect at a typical eye exam*?
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During an exam*, your optometrist* will test your sight, check your eye health and look for any signs of general health problems. If your
eyes are not 20/20, your doctor* will check for near-and-far-sightedness. Then, the optometrist will put you through a series of tests
designed to catch eye conditions and diseases early, such as glaucoma and cataracts. At the end of the examination*, your doctor will review
your prescription and allow you to ask questions. Your doctor* may make specific product recommendations and recommend when your next
appointment should be. If you need medical treatment for an eye condition, you may be referred to a doctor or hospital. For more information
about what to expect at your doctor's office, visit our vision guide.
*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters.
In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from
licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not
employed by LensCrafters, which does not provide eye exams.
I scratched my eye, can an optometrist* help with this?
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Common causes of scratches to the eye's surface (corneal abrasions) are getting poked in the eye or getting a speck of dust or sand in the eye. Corneal abrasions are very uncomfortable and cause redness and severe sensitivity to light. If your eye has been cut or scratched, don't hesitate to visit an eye doctor or an emergency room/urgent care center immediately to seek treatment.** For more information on eye care, visit our vision guide.
My eyewear is no longer covered under the store or manufacturer's warranty. Is it possible to get them repaired or order replacement parts?
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Our consumer warranty repair center services most of the brands we sell. The repair center can be reached at 1-800-343-5594.
What is a Plano lens?
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The term Plano refers to a lens with no vision correction. Plano eyeglass lenses are available with the same great options as prescription
lenses, including tints and anti-reflective coating. When you order plano lenses online, you will receive what we call the demo lens in the
frame. Plano contact lenses are available for those who want to enhance or change their eye color (a contact lens exam* or a valid
prescription are required in order to purchase contact lenses, even those with no vision correction).
*Eye exams available at the
independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams
are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists
employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by
LensCrafters, which does not provide eye exams.
How often do I need to have an eye exam*?
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Annual eye exams* are usually recommended for adults, but it depends on your eye health. Consult with your eye doctor about your particular
situation. Children's needs vary by age. Read here for more information.**
*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters.
In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from
licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not
employed by LensCrafters, which does not provide eye exams.
Does LensCrafters sell gift certificates or gift cards?
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Yes, all LensCrafters stores carry gift cards that can be purchased in any denomination and used at any one of our locations . We encourage you to call or visit your local LensCrafters store for further assistance or to purchase a gift card. You can use our online locator by clicking Find a Store or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance. Please note, gift cards can only be redeemed in store.
Can you send me a receipt for my in-store purchase?
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To receive a copy of your purchase receipt, please Contact Us or visit your nearest LensCrafters store. Use the Find a Store locator to help find the contact information of the store nearest you.
My Purchase History shows a one-year limited warranty associated with a certain pair of glasses, even though it has expired. Why does it still show?
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The one-year limited warranty was only valid in California and displays next to your eyewear purchase for your reference only. Its presence should not be used to assume the limited warranty is still valid.
What are Transitions or photochromic lenses?
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Photochromic lenses are lenses that darken automatically when exposed to ultra-violet sunlight (UV). Because UV is the activator for photochromic lenses, most do not work well while in a car. Transitions is a brand name of a specific type of photochromic lens that we are pleased to offer our customers.
Do my eyes have to be dilated to have an exam?
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Dilation is part of a comprehensive exam, but not a basic eye exam. You'll want to check with your doctor's office about the types of exams available.
I have purchased products in a LensCrafters store since 2005. Why aren't these purchases displaying?
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Only prescription eyeglasses, sunglasses, and contact lenses purchased at a LensCrafters store and recorded by an associate will display in
your purchase history. Purchases of accessories, readers, and any other items not recorded with an associate in-store are not displayed in
Your Account. Items purchased from an Independent Doctor of Optometry* will not appear under Purchase History.
*Eye exams
available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In
California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from
licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not
employed by LensCrafters, which does not provide eye exams.
Can I buy glasses without a prescription on your website?
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Of course! We can fit your glasses with non-corrective, clear lenses for which no prescription is required. When you find that perfect pair, click on 'Add frame only to bag' and proceed to checkout. If you have any difficulty, feel free to give our customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727). They can walk you through the process.
Do you accept outside prescriptions?
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Of course! If you have a valid prescription you can always use it at LensCrafters, either online or in stores - no matter where you got it. Just be sure to check the expiration date, as entering an expired prescription may result in your online order being canceled.
Are your doctors* Optometrists or Ophthalmologists?
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Most LensCrafters-affiliated independent or employed doctors* are medical doctors that specialize in the eye.**
*Eye exams
available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In
California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from
licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not
employed by LensCrafters, which does not provide eye exams.
What are the common types of contact lenses?
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There are two general types of lenses: soft and rigid gas permeable. Based on your vision health and lifestyle needs, your optometrist will
recommend the contact lenses that are most appropriate for you. Soft contact lenses are comfortable and made of flexible plastics that allow
oxygen to pass through to the cornea. Users get accustomed to wearing them within several days. Most soft-contact wearers are prescribed
some type of frequent replacement arrange. An example of this is a arrange that calls for the lenses to be replaced with new ones after two
weeks of use with lenses removed nightly for cleaning. Rigid Gas Permeable (RGP) lenses are durable, resistant to deposit buildup, and
generally allow for clear, crisp vision. They last longer than soft contacts, and also are easier to handle and less likely to tear.
However, they may take a few weeks of getting used to. Other specific common types of lenses: Extended Wear Contacts are good for overnight
or continuous wear ranging from one to six nights, or up to 30 days. It's important for your eyes to go without lenses for at least one
night following each arranged removal. Disposable (Replacement Arrange) Contacts. Some soft contacts referred to as 'disposable' by sellers
are actually worn on a frequent replacement arrange-for two weeks, for example-that requires them to be disinfected between uses. Based on
your vision health and lifestyle needs, your optometrist can recommend the contact lenses that are most appropriate for you.**
*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters.
In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from
licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not
employed by LensCrafters, which does not provide eye exams.
When does my prescription expire?
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Your eye care provider can tell you when your prescription expires. If your prescription came from an Independent Doctor of Optometry* at or
next to a LensCrafters store, simply contact them directly. If your prescription came from another optometrist, you'll need to contact that
doctor for more details about your prescription. You can find your Independent Doctor of Optometry's* contact information by using the Find
a Store locator or calling our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).
*Eye exams available at
the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye
exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed
optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed
by LensCrafters, which does not provide eye exams.
How long is an eye exam* considered current?
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That really depends on your vision health. Your doctor will provide a recommendation for when you should return.**
Can I use my FSA (Flexible Spending Account) for eyeglasses?
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Typically, you can use FSA dollars for vision care products and services, but every FSA plan is different, so it's important to take a good look at yours before you start your FSA 'shopping.'
What is anti-reflective or AR coating?
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Anti-reflective, or AR, is a durable coating that is applied to the lenses to help eliminate reflections off the lens surface. AR coating allows more light to pass through the lens and helps makes your lens look invisible.
Does the ClarifyeSM exam* cost more?
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No, the ClarifyeSM eye exam* doesn't cost any more.
*Eye exams available at the independent doctor of optometry at or next to
LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from
independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed
vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
Is my contact lens prescription the same as my eyeglass prescription?
+
Eyeglasses and contact lenses will have different prescriptions. This is mainly due to the fact that contact lenses are positioned directly
on your eye, while your eyeglasses sit further away. To update your prescription, arrange an eye exam* at LensCrafters today.
*Eye
exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters.
In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or
from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists
are not employed by LensCrafters, which does not provide eye exams.
Can I combine my vision benefits with your current promotion?
+
Our promotions cannot be combined or used in conjunction with any vision care, or insurance benefits or insurance plans, any store or other offer, discount or sale, previous purchases, readers or non-prescription sunglasses. Our knowledgeable associates are more than happy to determine whether your vision benefits or our in-store promotion would offer you more savings. If our in-store promotion saves you the most money, and LensCrafters is an in-network provider for your plan, you may be able to self-submit a claim to your insurance company for reimbursement. It's always best to check your benefits with your plan provider. If you have further questions, we encourage you to call or visit your local store. To find the LensCrafters nearest to you, please use our Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).
How do I measure a PD? What is a PD?
+
PD stands for pupillary distance- which is the space between the centers of your pupils. This number tells the lens maker where to put the optical center for your glasses. Measuring your PD can be tricky, but we've got instructions to make it easier: How To Measure Pupillary Distance.
What is the difference between an optician and an optometrist?
+
An optometrist is commonly known as an eye doctor who conducts eye examinations. An optician is the person who helps you choose and adjust properly fitting eyewear such as glasses and contact lenses.
Can you send me some trial contact lenses?
+
The Independent Doctor of Optometry* who wrote your prescription can request trial contact lenses for you. Use the Find a Store locator to
help find the contact information of your optometrist or call our customer service representatives (1-877-7-LENSCRAFTERS or
1-877-753-6727).
Please note: A current contact lens fitting must be on file for contact lenses.
*In California, eye exams are available at LensCrafters locations from licensed optometrists employed by EYEXAM of California, a
licensed vision health care service plan, or from Independent Doctors of Optometry at select locations. The optometrists are not
employed by LensCrafters, which does not provide eye exams. Eye Exams are available by Independent Doctors of Optometry at or next to
LensCrafters in most states. Doctors in some states are employed by LensCrafters.
I'm looking for a specific frame. Can you help me find a store that carries it?
+
Each LensCrafters location offers a unique selection of eyewear that is regularly updated to offer you the latest collection of styles and
trends. To find a nearby store that carries a certain frame you are interested in, please use our Find a Store locator and enter your city,
state, and the frame you want. To find the nearest store that carries a specific model of eyewear you found on our website, please enter
your zip code in the search box on the page that the glasses are displayed on. You can also call or visit the LensCrafters store in your
area to see if they carry the specific eyewear you're looking for or call our customer care representatives (1-877-7-LENSCRAFTERS or
1-877-753-6727).
*Please note: Not all frames can be found in every store. Please check availability ahead of time.
I have a contact lens stuck in my eye, what do I do?
+
Depending on the situation, seek advice from your eye doctor or an emergency care facility.**
What is a progressive lens?
+
A progressive lens, also known as a no line bifocal, provides distance, near and intermediate vision. This is designed to gives you much more natural vision.
Why are the prescriptions the same under the eyeglass and sunglass tabs?
+
The same prescription can be used with clear or sun lenses. The prescription associated with individual purchases is displayed under Purchase History.
How do I return an online order?
+
We accept returns within 30 days of receipt if the Items are in their original condition and undamaged. To request an exchange or replacement item, please contact us by phone at 1-877-753-6727 or chat now. To request a refund, please visit https://www.luxotticacustomercare.com/lenscrafters/returns to submit your request or you may visit any LensCrafters store location. For online returns, a prepaid shipping label will be emailed to you, ready to be printed and attached to your packed return.
Can I return my online order to a store location?
+
Online orders can be returned to any store location within 30 days of receipt for a refund. If you prefer an exchange or replacement, please contact us by phone at 1-877-753-6727 or chat now.
What happens if my order is canceled?
+
If an order is cancelled, any payment authorizations are reversed, and you won't be charged. If the cancellation is for an exchange order, the payment from your original order will also be refunded. You may submit a new order or contact us for assistance.
My prescription doesn’t feel right. What should I do?
+
Your brain needs time to adapt to any new prescription. This can take 2-3 days for Single Vision lenses and 3-5 days for Progressive lenses.
Use them gradually until you become comfortable. Please contact our customer service team after that time period if you still have problems
adapting to your new lenses.
You should not experience blurred vision, eyestrain or headaches during the adjustment period. If you experience any of these, we recommend
calling customer care on (1-877-7-LENSCRAFTERS or 1-877-753-6727).
How do I use my new Progressive lenses?
+
Progressive lenses have different viewing zones so that adjustments can be made for both near and far vision. To move from looking at a distance to reading, move your eyes down the lens rather than lowering your head. Clarity might be slightly different in different areas of the lens, especially in the periphery. You might experience some distortion on the sides of the lenses. To look at something to the side, slightly turn your head to make sure you use the central portion of the lens. Play with these movements to learn how to maximize clarity for different uses.
What if the prescription is wrong on the glasses I bought online?
+
If the prescription on your new glasses doesn’t feel right, click here for advice on what’s normal and what to
look out for during the adjustment period.
If the prescription needs to be updated, give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and one of our agents can
help with next steps, whether that be a return or stopping in your nearest store for an adjustment.
What is an “Optimized” prescription?
+
Your prescription might have been optimized. This means that it was adjusted to work best with the frame you selected. It also means it might be slightly different from your original prescription. If your prescription was optimized, you will have received an additional document with your glasses. Be sure to share this with your Doctor in case you want your glasses to be inspected, but keep in mind this may differ from your actual prescription.
What is bifocal lens?
+
A bifocal lens provides two focal points, one for near and one for distance. These may have a distinct line for showing the location of the bifocal.
Can I arrange eye exams* for my whole family?
+
Yes. Using the LensCrafters.com eye exam* arranger, you can arrange an exam with the independent doctor of optometry* for you and your
family. Select 'add another exam' at the bottom of the form to arrange an exam for additional family members.
*Eye exams
available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In
California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from
licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not
employed by LensCrafters, which does not provide eye exams.
Would you please remove my name from your mailing list?
+
To be removed from our mailing list, please call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). Please allow two to three months for your request to be processed as our marketing partners store their materials for delivery in advance.
What does a polarized lens do?
+
Polarized lenses help improve clarity while allowing for enhanced depth perception and visual acuity by reducing the glare from reflective surfaces. Additional benefits include glare reduction, contrast enhancement and reduced strain on your eyes.
How do I send you my prescription?
+
You can send your prescription in three ways; The easiest way, and quickest for processing your order, is to text or upload a photo of your prescription. You will find instructions how to do this in the cart process. We also offer the option of leaving your details and doctor information and we will call to verify. We like to let people know this can add more time to your order being processed, since we will need to get a hold of the doctor for details. If you have any questions about sending your prescription in, please call us at (1-877-7-LENSCRAFTERS or 1-877-753-6727).
How can I/a friend/a family member get glasses through the OneSight program?
+
OneSight's mission is to help people in need see their world more clearly. However, OneSight does not select their recipients. All recipients are pre-screened for visual and financial need by a partnering 501 (c) (3) non-profit organization. To request assistance through OneSight, please visit the OneSight website or call OneSight at 1-888-935-4589.
What if my glasses don't fit?
+
If your new glasses are loose, uneven or uncomfortable to wear, contact us at your nearest LensCrafters, Target Optical, Sunglass Hut,
Ray-Ban or Oakley store to have your frames adjusted*. You can also give us a call on (1-877-7-LENSCRAFTERS or 1-877-753-6727) and we’ll
help get your glasses just right.
*Certain LensCrafters locations may not be able to adjust your particular frame. Please contact your local LensCrafters to inquire.
I have a strong prescription, can I still buy my glasses online?
+
It all depends on the prescription. We offer single vision lenses ranging from +8 to a -14 for our online customers. We recommend the LC-HD lens if you don't want to see a thick lens outside of your frame. If you prescription is outside of this range, or you have multifocal needs, come see us at your nearest store and we will get you in the perfect pair.
Do you offer prescription sunglasses?
+
Yes! You can pick your lenses, color, and add your prescription right in the cart. At this time we are not offering prescription Oakley® lenses for online purchase.
If I have perfect vision do I need an eye exam*?
+
Yes. Your eyes, and your vision, can change from year to year, plus, eye exams can catch early signs of diseases like diabetes or glaucoma
and even high blood pressure. A regular eye examination* should be part of your health routine, even if you're not experiencing vision
problems.**
*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are
employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next
to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California,
the optometrists are not employed by LensCrafters, which does not provide eye exams.
Why aren't my contact lens purchases displaying under my Purchase History?
+
Only contact lenses purchased at a LensCrafters store will display in Your Account on the LensCrafters website. Information about contacts purchased through LensCraftersContacts.com is stored in a different system. Contact lenses purchased from the Independent Doctors of Optometry* located next to LensCrafters also would not appear under Purchase History.*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
Can I buy just a frame on your website?
+
We offer purchases of sunglass frames with their demo lenses. If you want the frame with the lens you see, select, 'Add a Lens' then select 'Plano' for the lens option. Once you are in the cart, select, 'I Don't Need a Prescription' and fill in the rest of the information.
Where is the nearest ClarifyeSM location?
+
Visit: www.LensCrafters.com/Clarifye to find the list of cities where Clarifye is located and available eye exam times.
*Eye
exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In
California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from
licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not
employed by LensCrafters, which does not provide eye exams.
If my doctor does not use ClarifyeSM, does that mean their exam practices are out of date?
+
LensCrafters is committed to advanced technology and providing the best doctors and associates to deliver a comprehensive eye exam*. The
goal of an annual eye exam* is to address vision needs and overall eye health. All LensCrafters doctors* have the training and tools to
provide you with a great eye exam* experience and accurate prescription.
*Eye exams available at the independent doctor of
optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at
LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of
California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not
provide eye exams.
What forms of payment are accepted when I buy online?
+
We accept all major credit cards for online payments: Visa®, American Express® and MasterCard®.
We also accept PayPal and Klarna.
What is Optomap®?
+
Optomap® is a digital retinal scan that allows your eye doctor to examine your eyes without dilating them. After your eyes are scanned, Optomap® creates a color, internal 'map' of your eyes. Your doctor will use these images to gain a better picture of your overall eye health and prescribe you the best prescription possible.
What type of lenses do you offer online?
+
We offer a selection of lenses for optical, sun, blue light defense, and lenses that go from light to dark on our website. You will find lenses from our FeatherWates® family, HD Hi-Index, Totallens, and Transitions. Options to spruce up your lenses include anti-glare (AR), different colors for sun lenses, and polished edges to keep you seeing your best. Visit our lenses page to learn more about all our lenses:
Can I drive after my eyes have been dilated?
+
It depends on your individual situation. Keep in mind that after the examination, your close-up vision may remain blurred for several hours. It is best to avoid driving after having your eyes dilated.**
What kinds of eyeglass lenses do you carry?
+
LensCrafters carries a variety of quality lenses to meet almost every need. Whether you're interested in new prescription lenses, photochromic (clear-to-dark) lenses, or polarized sun lenses, we can help you find the best lenses that fit your lifestyle and budget. Visit our Lenses page under the Product section of our website to browse our full range of lenses.
Why is UV (ultra-violet) protection important?
+
Ultraviolet radiation is very harmful to our eyes. Even though we cannot see it around us it is there, a good pair of sunglasses can protect our eyes from damage. Glasses that have a deep dark tint to them do not necessarily have a lot of UV protection. The UV rating should be marked somewhere on the (plano) glasses in order for you to tell how protective they are. Prescribed sun lenses UV blockage is noted on the customer paperwork in the lab that manufactures them. Sunglasses with a rating of UV400 are the best** and they have been tested to block out 99-100% of UVA and UVB rays. Even with sunglasses on you should never look directly into the sun. UVA does the 'aging' damage, UVB does the 'burning' damage. For more information on ultraviolet light, please visit our vision guide.
What is the difference between nearsightedness and farsightedness?**
+
Nearsightedness (also known as myopia) occurs when objects close up remain clear, and objects in the distance are blurry. Farsightedness (also known as hyperopia) is when objects close up are blurry, but those in the distance are clear. When looking at your prescription, a plus sign next to the numbers means you're farsighted, and a minus sign means you're nearsighted. Visit a LensCrafters store for more help understanding your prescription
Do I need a prescription for colored or theatrical contact lenses?
+
A valid contact lens prescription is required in order to purchase any type of contact lenses, even if you do not need them for vision
correction. A contact lens fitting will measure the curve and diameter of your eye, and help ensure the health of your eyes, so you can feel
confident about an accurate fit. If a lens is not properly fitted, it can shift, causing irritation, scratching, or other problems. You can
arrange an eye exam with an Independent Doctor of Optometry* at LensCrafters online by clicking on arrange Eye Exam and entering your
location. If you prefer to arrange your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or
1-877-753-6727) or the Doctor's office at the location you wish to visit. If you'd like a same-day appointment, please contact the
Independent Doctor of Optometry* directly for immediate assistance.
*Eye exams available at the independent doctor of optometry
at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters
locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California,
a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye
exams.
What vision issues should I be aware of as I age?
+
Your eyes can sometimes be affected by conditions you were born with or those that develop as you grow older. Help keep your eyes healthy by
not smoking and eating lots of green, leafy vegetables. Vision problems can occur at any time, but you are more likely to develop problems
if you are over 40, because conditions like glaucoma, macular degeneration and cataracts are more frequent in older people, as are dry eye
and low vision. Diabetes poses special eye health problems at any age, so be sure to share your condition with your eye doctor if you have
it or develop it in later years.
**Your eyes can sometimes be affected by conditions you were born with or those that develop as
you grow older. Help keep your eyes healthy by not smoking and eating lots of green, leafy vegetables. Vision problems can occur at any
time, but you are more likely to develop problems if you are over 40, because conditions like glaucoma, macular degeneration and cataracts
are more frequent in older people, as are dry eye and low vision. Diabetes poses special eye health problems at any age, so be sure to share
your condition with your eye doctor if you have it or develop it in later years.** For more information on age specific eye health, please
visit our vision guide.
When should my child have an eye exam*?
+
Generally, children should have their vision checked at 6 months, 3 years, and before first grade. These exams should be done during preventative pediatrician visits using a preschool eye screening. All children should also be screened for lazy eye at age four to five. If your children have not been screened, or if you notice they're having problems with vision, squinting, headaches or other symptoms, then consider taking them to an eye doctor for an eye examination.**
Why is face shape important?
+
Understanding your face shape can help you find the best frames to flatter your look. For example, round frames tend to look best on square faces because they help soften the features, while rectangular frames can help a round face appear longer and slimmer. If you're not sure which eyeglasses fit your face shape, use our face shape tool for recommendations hand-picked for you. You can even upload your own photo for a perfect match. Click here to go to our face shape guide now.
How long does a ClarifyeSM exam* take?
+
The LensCrafters ClarifyeSM eye exam* takes approximately 30 minutes.
How soon will I be credited for my online return?
+
Refunds normally take 5 working days but may take longer depending on your bank. If you feel like it's been too long, please give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and one of our agents will check on the progress of your return.
What brands of glasses can I find at LensCrafters?
+
It's our goal to carry a broad selection of quality eyeglass and sunglass brands that offer the perfect mix of comfort, style and
cutting-edge designs. We carry brands such as Chanel, RayBan, Tiffany, and Bulgari, and offer a variety of styles and selection for men,
women and kids. To view a complete list of our brands, please view the Brands page that appears under the Style section of our website.
*Please
note: Not all brands can be found in every store. Please check availability ahead of time.
What causes dry eyes?
+
Dry eye occurs when eyes don't produce tears properly, or when tears aren't the correct consistency and evaporate too quickly. Dry eye can make performing some activities, such as using a computer or reading for an extended period of time, more difficult.** For more information about dry eyes please visit our vision guide.
How do I care for contact lenses?
+
Follow the care directions inside your box of contacts to avoid possible vision problems. Disposable, extended-wear soft lenses are easy to upkeep, while conventional soft lenses need extensive care. If you have a hard time following the cleaning steps, tell your eye care professional. You may be able to simplify the steps, or you may want to switch to disposable lenses.**
Do you offer prescription sports goggles?
+
Yes, we do. LensCrafters carries Rec Specs Sports Goggles that can be fitted with almost any prescription.
Can I order contact lenses online?
+
Yes, you can order your contact lenses direct from the contacts.lensCrafters.com website. We offer a wide variety of contact lenses at competitive prices, including disposable soft contact, bifocal/multifocal, toric, and colored lenses. You can buy your contact lenses in bulk or purchase only what you need and have them delivered straight to your door. You'll even get free shipping.
Why can't I add purchase and prescription history for a dependent?
+
Only customers who are 18 or older can add their own purchase and prescription history in Your Account.
Can I buy Ray-Ban® lenses in my prescription on your website?
+
Not yet. Ray-Ban® authentic lenses can be made in your prescription in-store.
How much do you charge for shipping?
+
Ground shipping is free (3-5 days) and Express is $14.99. Just a reminder, the shipping time begins after your order has been processed and manufactured. If you have any questions about shipping, give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).
How does my eye exam* change as I age?
+
After age 40, your doctor* may add specific tests for glaucoma, for example, or be on the lookout for signs of macular degeneration or
cataracts. Be sure to share your changing medical history as you age.**
*Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters.
In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from
licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not
employed by LensCrafters, which does not provide eye exams. For more information please visit our
vision guide.
What is macular degeneration?
+
Age-related macular degeneration (AMD) is one of the leading causes of vision loss for people over 50. It occurs when the delicate cells of the macula - the small, central part of the retina responsible for the center of our field of vision - become damaged and stop working. There are two types of AMD: the 'dry' form and the more severe 'wet' form. Dry AMD is the mostmore common, developing over time and usually causing only mild loss of vision. The wet form accounts for 10 to 15 per cent of all AMD, but the risk of sight loss is much greater. Because macular degeneration is an age-related process, both eyes are usually affected, but not always at the same time. For more information about macular degeneration please visit our vision guide.
How long can I wear my contacts?
+
Recommended wear time is different depending on your type of contact lenses. Always consult your eye doctor for specific instructions.**
Why can't I change the birthdate field in the Personal Info section of My Account?
+
Once you have added Purchase and Prescription History into Your Account, the birthdate used to retrieve that information becomes an integral part of Your Account and is stored permanently for future reference.
Can I buy multifocal or bifocal glasses on your website?
+
Not yet. But our team is hard at work to make this a possibility, and make it an even better experience than you'll find anywhere.
Are your stores open on Easter Sunday?
+
Yes, select stores are open on Easter Sunday. Please call ahead to confirm the store hours.
What is OneSight?
+
OneSight is a family of charitable vision care programs dedicated to improving vision through outreach, research and education. Since 1988, these charitable efforts have provided free vision care and eyewear to more than seven million people in need around the world and have granted millions of dollars towards optical research and education. To learn more about OneSight, please visit the OneSight website or call OneSight at 1-888-935-4589.
How can my prescription data be used?
+
The prescription information listed under Prescriptions and Purchase History is for reference purposes only.
Why don't all the LensCrafters have ClarifyeSM?
+
LensCrafters is committed to advanced technology and providing the best doctors* and associates to deliver a comprehensive eye exam*. With
over 1000 locations, we have not finalized the details on when the remaining locations will receive ClarifyeSM. While ClarifyeSM is not
currently available at this location, you can be assured that with our digital retinal exam, Optomap® (where available), not only will
you end up with a comprehensive eye exam*, but a great fitting pair of glasses (if needed).
*Eye exams available at the
independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams
are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists
employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by
LensCrafters, which does not provide eye exams.
How do I redeem my Eyewear Protection Policy if I've purchased it online?
+
Redeeming your Eyewear Protection Plan is as simple as a call to our customer service center. To get the process started, give us a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727) and let the agent know you need to return your item and have purchased an Eyewear Protection Plan. Depending on what the nature of the issue is with your eyewear will determine how the protection plan will be executed.
I'm looking for Tag Heuer, do you carry this brand?
+
We don't, but if you're looking for Tag Heuer, we think you'll love the refined style, timeless design and exceptional craftsmanship in designer eyewear from Persol® or Giorgio Armani.
Can I order glasses online?
+
You can! We are happy to introduce online shopping for single vision customers. Please check back with us soon for multifocal, bifocal, and insurance purchasing on our website. To find the nearest store that carries a specific model of eyewear on our website, please enter your zip code in the search box on the page that the glasses are displayed on. You can also call or visit the LensCrafters store in your area to see if they carry the specific frame you're looking for or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).
I've moved. How can I update my address to continue receiving mailings?
+
To update your address on our mailing list, please call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727). Please allow two to three months for your request to be processed as our marketing partners store their materials for delivery in advance.
How can I arrange an eye exam*?
+
You can arrange an eye exam* with an Independent Doctor of Optometry at LensCrafters® online by clicking on Arrange Eye Exam and
entering your location. Input your contact information, choose a desired date, and click 'Arrange Exam' to confirm your appointment. If you
prefer to arrange your exam over the phone, please contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) or the
Doctor's office at the location you wish to visit.
* Eye exams available at the independent doctor of optometry at or next to
LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from
independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed
vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
How do I cancel my online order?
+
To cancel or make changes to your order, please Contact Us. Most purchases may only be canceled or modified within an hour of placing your order. Alternatively, you may request to return your order within 30 days after its been delivered.
Do I need to print out an offer from your website in order to take advantage of it?
+
You can take advantage of our current in-store promotions without printing anything. Our knowledgeable associates will be able to assist you. If you have further questions, you can call or visit your local LensCrafters store or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).
What are cataracts?
+
Cataracts occur when the clear lens inside your eye becomes cloudy or misty over time, as you age. The early stages of a cataract do not necessarily affect your sight, but the only proven treatment for a cataract is surgery.** For more information about cataracts please visit our vision guide.
Can I sleep in my contact lenses?
+
Some contact lenses are designed for night wear, but not all. Be sure to consult your eye doctor for specific instructions based on your individual vision needs and contact lenses.**
I'm looking for Valentino, do you carry this brand?
+
We don't, but if you're looking for Valentino, we think you'll love the understated elegance and exquisite craftsmanship in designer eyewear from Prada or Bvlgari.
How far back does my purchase history go?
+
Your purchase history could go back as far as 2005.
What is ClarifyeSM?
+
ClarifyeSM is a digital eye exam* system available at the independent doctor of optometry* at or next to LensCrafters locations throughout the United States. Clarifye utilizes advanced eye exam technology to digitally map the unique fingerprint of your eyes, both inside and out. It also includes easy-to-understand explanations that will help you understand your vision, and your vision health, in general. *Eye exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
I'm looking for Jill Stuart, do you carry this brand?
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We don't, but if you're looking for Jill Stuart, we think you'll love the eclectic spin on contemporary classics in designer eyewear from Ralph Lauren and Tory Burch.
How do I contact LensCrafters with a question?
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You can contact LensCrafters via phone, chat, email, or regular mail. Our customer care representatives can be reached by phone at 1-877-7-LENSCRAFTERS (1-877-753-6727) and are available to assist you Monday through Friday from 8am to 8pm ET and on Saturdays and Sundays from 9am to 6pm ET. You can also chat live with a customer care representative during certain hours. Please visit our Contact Us page to see if a chat representative is available to assist you. You can also send us an email by clicking on Send an email on the Contact Us page and filling in the requested information. One of our customer care representatives will respond within one business day. You also have the option of writing a letter. Please send your correspondence to: LensCrafters, Inc 4000 Luxottica Place Mason, OH 45020
Why aren't all of your lenses available to buy online?
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Due to the complexity of some lenses, we have chosen to offer some of our lens family exclusively in-store. Our team is working hard to provide all our options on the website for purchase in the future. If you have any questions about a specific lens or your prescription, please give our customer care agents a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).
Are readers good enough for me?
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That really depends on your prescription and lifestyle as store-bought readers have the same prescription in both eyes. You should discuss using readers with your eye doctor because each of your eyes may require a different correction for farsightedness.
What is glaucoma?
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Glaucoma is a condition caused by the pressure of fluid inside your eye. The pressure damages your optic nerve, which connects your eyes to your brain. Glaucoma may affect one or both of your eyes. The risk of developing glaucoma goes up if you are over 40, very short-sighted, of African or Caribbean decent or related to someone with glaucoma.** For more information about glaucoma please visit our vision guide.
What type of contacts should I use?
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Based on your vision health and lifestyle needs, your optometrist will recommend the contact lenses that are most appropriate for you.**
What kind of independent doctors* are next to LensCrafters?
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At LensCrafters, most doctors are Independent Doctors of Optometry*, and there's one inside or next door to almost every LensCrafters store.
You can visit the doctors for your annual eye exam, or anytime throughout the year if you're experiencing vision problems.
*Eye
exams available at the independent doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In
California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from
licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not
employed by LensCrafters, which does not provide eye exams.
When will my credit card be charged for an online purchase?
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Your secure credit card payment will be processed as soon as we receive your order. It can take up to one day to show up on your credit card. If you have any questions, please give customer care a call at (1-877-7-LENSCRAFTERS or 1-877-753-6727).
What is an FSA?
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An FSA (Flexible Spending Account) is a benefit that allows you to put aside an amount of money for health-related expenses. You decide on the amount in advance, and it's deducted from your paycheck before taxes. An FSA can vary depending on your vision or medical insurance as well as current FSA guidelines.
Why can't I use the 'Add Now' functionality for more than five (5) times in less than a 24 hour period?
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We limit the number of 'Add Now' attempts to prevent unwelcome users from obtaining your personal information. If you find that you are still unable to add your prescription and purchase history to Your Account after 24 hours have passed and are confident you are entering the correct information in the 'Add Now' feature, please contact customer service.
What is a cover test?
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A cover test checks how well your eyes work together. As you look at a small target placed nearby or at some distance away, the doctor will cover and uncover each eye to observe how much your eyes move, watching for an eye that doesn't track the target.**
What is a visual acuity test?
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Visual acuity test: You'll read an eye chart (one eye at a time) designed with letters that get smaller as you go down each line. You read aloud until you can't read the letters anymore.
What is presbyopia?
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Presbyopia is your eyes' loss of focusing ability that occurs naturally with age. Presbyopia is not a disease, but a normal change which sooner or later affects everyone, whether you already wear glasses or contact lenses or not. Around the age of 40-45, you will begin to notice that you are holding the newspaper further away or need more light to read small print.** For more information about presbyopia, please visit our vision guide.
What are the details of your current promotion?
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What are the details of your current promotion? To view the details of our latest offers, please visit our Offers page listed under the Service section of our website. You can also contact our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance.
How do I get my records if my store has closed?
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If the LensCrafters store you used to go to has closed, you can contact your nearest store for assistance. Use the Find a Store locator to find the nearest LensCrafters location or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).
Do you sell glasses online outside the US?
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LensCrafters sells eyewear in the United States, Canada, and Puerto Rico.
Can I send my Favorites to my LensCrafters store?
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We're working on a way to send your Favorites directly to your preferred store. In the meantime, you can save your Favorites in your account online, then search 'Find these in a store' to find the store nearest you with your desired frames in stock. You can also access your account from your mobile phone. Just show one of our store associates and they'll help you find the frames you're looking for.* *Please note: Not all frames can be found in every store. Please check availability ahead of time.
How do I view my saved recommendations from the Find Your Look Tool?
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After you've saved your recommendations, you can view them at any time by logging into your account online. If you don't have an account, you can create one for free. Once you're signed in, you can access your recommendations by clicking on Find Your Look in the header.
Where is there a LensCrafters close to me?
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To locate a LensCrafters store, please use our online locator by clicking on Find a Store at the top of the page and enter your zip code or
city and state. You can also set your preferred store in your account so you have faster access to it as you're arranging eye exams* with
the independent doctor, searching for store hours or seeking directions. You can also call our customer care representatives
(1-877-7-LENSCRAFTERS or 1-877-753-6727) for assistance.
*Eye exams available at the independent doctor of optometry at or next
to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available at LensCrafters locations from
independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed
vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.
What is an eye muscle movement test?
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To ensure your vision lines up, the doctor* will ask you to visually track a target, requiring you to look in different directions. The doctor will then observe your eye movements.
What is dilation?
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Dilation is the process of administering special pharmaceutical eye drops into the eyes in order to enlarge the pupils. This allows an eye doctor to examine the structures of the eyes, including the optic nerve, blood vessels and retina, in great detail. Dilation is a key component of a comprehensive eye examination, as it sometimes leads to the detection and diagnosis of certain eye diseases.** For more information please visit our vision guide.
How do I save recommendations from the Find Your Look Tool?
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To save your recommendations, set up an account online by clicking My Account and entering an email and password. You'll find your face shape, style recommendations and lens recommendations from LensCrafters stored in your account.
I have a disability. Can LensCrafters accommodate me?
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Yes, we can. LensCrafters is committed to serving the diverse needs of our customers. We are pleased to provide reasonable accommodations for persons with disabilities under the Americans with Disabilities Act and similar state laws upon request. If you require a reasonable accommodation, please contact us prior to your visit to discuss how we can assist you. You can use our Find a Store locator or call our customer care representatives (1-877-7-LENSCRAFTERS or 1-877-753-6727).
Why aren't all of your frames available to buy online?
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LensCrafters has such a wide variety of frames available we like to keep some exclusive to our stores. If you find a frame you love online and don't see a buy button, you can use our find in store to locate the nearest one to you.
Can I see my online purchases in myAccount?
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You sure can! Just sign into your myAccount, click on 'Purchase History' and you will see your online purchases. Each frame will have it's own line, hopefully to make it easier to track down your favorite pair.
How do I add a style to my Favorites?
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It's easy to keep track of all the frames you find online at LensCrafters. When you find a frame you like from our catalog, simply click the 'add to my favorites' button located within the product. You can review your Favorites by clicking on the 'My Favorites' tab in the top navigation when you're ready.
Is my account secure?
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At LensCrafters, we take the security of your personal information very seriously. We follow generally accepted industry standards to protect the personal information submitted to us, and guard that information against loss, misuse or alteration. When you enter sensitive and/or personally-identifying information on our registration page or during the ordering process, we encrypt transmissions involving such information using secure protocols so you can make the most of what our site has to offer, and rest assured your information is kept safe.
How do I unsubscribe from emails?
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If you'd prefer not to receive emails from LensCrafters or information from OneSight®, simply sign in to your account and update your account preferences. The email subscriptions are located at the bottom of the page. You can also click the 'Unsubscribe' link that will be in any email you receive from us.
I don't see online scheduling for my Optometrist*. Can you help?
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Yes, we can. Some Independent Doctors of Optometry* may prefer to set up an appointment directly with you. To find contact information for
your nearest Independent Doctor of Optometry*, please visit the Find a Store locator.
*Eye exams available at the independent
doctor of optometry at or next to LensCrafters. Doctors in some states are employed by LensCrafters. In California, eye exams are available
at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM
of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not
provide eye exams.*
Is ultra-violet (UV) protection important?**
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UV protection on your eyewear is very important. Just like sunscreen for your skin, UV protection will help protect your eyes from harmful rays, which can cause damage to your eyes and the skin around your eyes. LensCrafters carries a wide range of UV-protected and polarized lenses so you can be sure you're getting the durability and protection you need to help safeguard your eyes. For more information, please visit our vision guide. For more information about UV protection please visit our vision guide.
How often should I clean my glasses?
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You should clean your lenses and frame often, ideally at least once a day. Body oils contain acids and can damage the lenses if left on the surface.
What is the best way to clean my glasses?
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Using a mild liquid detergent, rinse thoroughly with warm, not hot, water or use an approved eyewear cleaner. Dry your lenses with a clean,
soft cloth made from cotton, terry or microfiber.
If your lenses aren’t too dusty, use the supplied cleaning cloth to remove smudges and fingerprints without liquid. In general, avoid wiping
lenses dry if water is unavailable. Wash the cloth periodically.
Do not use paper products of any kind to clean lenses to avoid scratches and damage to your lenses.
How can I avoid damaging my glasses?
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Avoid exposing lenses to hairspray, abrasive cleaners, household (window) spray cleaners, chemicals, ammonias, or bleaches. You should also
avoid placing your glasses in any area of excessive heat such as car dashboards, home radiators or stove tops, since lens coatings may
deteriorate and damage the frame or loosen frame alignment.
To help prevent scratches, do not lay your glasses face down. Always keep your eyeglasses in a clean case when not in use.
What are the benefits of Polarized lenses?
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Polarized lenses help improve clarity while allowing for enhanced depth perception and visual acuity by reducing the glare from reflective
surfaces. They also help to enhance contrast and reduce strain on your eyes.
When wearing polarized lenses for the first time you may see patterns in windows, LC Displays, car instruments, etc. This is normal for
polarized lenses.
How do photochromic lenses work?
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Photochromic lenses darken quickly as you go outdoors. On sunny days the darkening will reach full potential, on cloudy days they will
darken less. The temperature will influence the amount and speed of change. Please note that lenses will not darken as much inside a car as
outside the car.
Transitions™ is the brand name of a specific type of photochromic lens that we are pleased to be able to offer at LensCrafters.
What are progressives lenses and how do I use them?
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Progressive lenses have different viewing zones so that adjustments can be made for both near and far vision. To move from looking at a distance to reading, move your eyes down the lens rather than lowering your head. Clarity might be slightly different in different areas of the lens, especially in the periphery. You might experience some distortion on the sides of the lenses. To look at something to the side, slightly turn your head to make sure you use the central portion of the lens. Play with these movements to learn how to maximize clarity for different uses.
What are Transitions™ photochromic lenses?
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Transitions™ lenses are photochromic lenses that darken quickly as you go outdoors. On sunny days the darkening will reach full potential, on cloudy days they will darken less. The temperature will influence the amount and speed of change. Please note that lenses will not darken as much inside a car as outside the car.
What are the differences between LensCrafters lenses and Authentic Ray-Ban, Oakley, or Costa Del Mar lenses?
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LensCrafters lenses offer all the benefits of Essilor lens technology and can be shaped to fit any frame. Ray-Ban Authentic prescription lenses are etched with the Ray-Ban logo and crafted to blend seamlessly with the iconic styles in the collection. Oakley Authentic lenses are specifically designed for active and sports lifestyles, while Costa Del Mar lenses offer the latest in sunglass optical technology.
How do I know which lenses will work best for my prescription?
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At LensCrafters, we have a wide assortment of premium lens solutions to suit every vision need. Simply choose the option that best describes your lifestyle to view recommended lenses and lens treatments to suit your needs.
What are the benefits of anti-reflective coatings?
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Anti-reflective coatings prevent smudges and unwanted reflections from your lens surface to improve your vision and keep your lenses looking clean for longer.
How can I pay with Apple Pay?
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With Apple Pay, you can pay quickly and easily using details already saved to your account. Simply choose Apple Pay as your payment method
for faster checkout.
If you’re a new user, you can set up a new account by setting up your billing, shipping and contact information. Apple Pay stores that
information, so you won’t need to enter it again. Once you confirm your payment, you’ll see Done and a checkmark on the screen indicating
that your payment was successful.
You can shop both in store and online using Apple Pay at LensCrafters. For online purchases, use Apple Pay as your payment method at
checkout.
Learn more on the Apple website.
Read the Apple Pay terms of use here.
Available in store and online
Don’t have time to come back into the store?
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If your quote already includes all your measurements, you can now complete your purchase online, in-store or by contacting customer service on 1-877-753-6727.
Please note that all orders are subject to frame and lens availability. Chanel, Dior and Oliver Peoples eyewear cannot be purchased online. If we are unable to complete online, you are welcomed back into the store to complete your purchase.
What if my quote doesn’t have a QR code?
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We’re sorry, but if your quote doesn’t include the QR code it means that you cannot complete the purchase online (you might be missing some measurements or your insurance might not be supported online). In this case, please come back into the store to complete your purchase.
How can I find my quote online?
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You can find your quote online by:
- scanning the QR code printed on your quote
- clicking on the link in the email with your
quote
- visiting this page [link to quote’s landing page]
To access your quote online, make sure you have your QUOTE ID ready. This can be found on your quote or in the email you received. You also need to enter your date of birth and the email address that you provided in-store. If there is any problem, please contact our customer service and they will be able to assist you.
How do I finalize my purchase online?
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Simply enter your details and the items you selected in-store will be automatically added to your cart. All you need to do is select the delivery method and proceed to checkout. If there is any problem, please contact our customer service and they will be able to assist you.
Can I change the items included in the quote before finalizing my purchase?
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The quote cannot be changed online. If you are not sure about your choice and want to see other items, you can browse our collections online or come back into the store to receive a new quotation.
Does my quote expire?
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Yes, the quote will expire after 30 days. If your quote has expired, you will need to make a new selection before you can finalize your purchase. You can browse our collections online or come back into the store where our associates will be able to help you choose the product that best fits your needs.
Can I buy online and pick up in-store?
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Yes, you can purchase items online and have them shipped to any one of our 1000+ stores. Simply choose the most convenient location when you
check out. You will receive a confirmation via email. You will then be notified once your order has been shipped and when it is ready to
pick up in-store. You can also benefit from free fittings and adjustments when you visit.
Shipping is free and takes 1-2 days plus up to 7 days to process orders for prescription eyewear and up to 2 days to process non
prescription eyewear and contact lenses.
You can find out more about our delivery options here.
Ray-Ban Meta Smart Glasses
What do I need to use Ray-Ban Meta smart glasses?
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To operate Ray-Ban Meta smart glasses you need to connect your glasses with a smart phone and the Meta AI App. Here’s the complete checklist: • Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here. • Wireless internet access • USB-C charging plug (if charging from a power outlet and not directly from a USB point) • A valid Meta account • Meta AI App (downloadable from your App store here)
What's included with my Ray-Ban Meta smart glasses?
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Your Ray-Ban Meta smart glasses come with the following accessories and user manuals: • Charging case • Quick Start Guide • Safety & Warranty Guide (also downloadable here) • Instructions for ordering Prescription lenses • Cleaning cloth
How do I set up my Ray-Ban Meta smart glasses?
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WHEN YOU FIRST UNBOX YOUR RAY-BAN SMART GLASSES: 1. Remove the plastic tab between the case and the glasses 2. Make sure your glasses are redocked inside the case 3. Wait until the LED light starts flashing blue 4. Your device is now ready to pair MANUALLY: 1. Place your glasses inside the case 2. Press and hold the button on the back of the case for at least 5 seconds 3. Wait until the LED light starts flashing blue 4. Your device is now ready to pair PAIRING YOUR SMART GLASSES WITH YOUR PHONE: 1. Download the Meta AI app from your app store and log in using your Meta account. 2. Turn on the Bluetooth setting on your phone. 3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4). 3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source before moving on to step 4. 4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold the capture button on top of the frames down for 12 seconds until the LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds. 5. Continue following the instructions in the Meta AI app to finish setting up your glasses. 6. Enjoy exploring your world in a new way with the Ray-Ban Meta collection. For illustrated set up instructions, please refer to the Meta AI app.
How do I download the Meta AI app?
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You can download the Ray-Ban Meta collection companion app, Meta AI, from the Apple App or Google Play stores.
Please note: The app is also available in some countries where the product is not sold. Different terms of service may apply.
What can I do with “Hey Meta”?
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You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands-free, while also taking photos and videos, calling, messaging, controlling media and volume. PHOTO CAPTURE “Hey Meta, take a photo.” “Hey Meta, take a picture.” VIDEO CAPTURE “Hey Meta, start a video." “Hey Meta, start recording” “Hey Meta, record a video now.” "Hey Meta, take a video.” “Hey Meta, end video.” “Hey Meta, stop video.” CALLING AND MESSAGING “Hey Meta, call [contact name]." “Hey Meta, call [contact name] on Messenger/Whatsapp.” "Hey Meta, send a message to [contact name].” “Hey Meta, send a message to [contact name] on Messenger/Whatsapp.” MEDIA AND VOLUME CONTROL “Hey Meta, pause." "Hey Meta, next.” “Hey Meta, stop." "Hey Meta, resume.” “Hey Meta, volume up." "Hey Meta, volume down.” BATTERY STATUS “Hey Meta, battery status." "Hey Meta, how much battery is left?” SHARING FROM GLASSES "Hey Meta, take a picture and send it to [contact name]" "Hey Meta, take a piscure and send it to [contact name] on Messanger/Whatsapp/my phone" TIME & DATE "Hey Meta, what time is it?" "Hey Meta, what's the date?" BE INFORMED "Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist" "Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there" "Hey Meta, when was the Washington Monument built? How tall is it?" BE INSPIRED "Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?" "Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts" BE CREATIVE "Hey Meta, write and old school rap about cats" "Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]" Most functional voice commands operate in English, French and Italian. Meta AI assistance is only available in English.
Do I need WiFi access to use Ray-Ban Meta smart glasses?
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Your glasses use Wi-Fi in two different ways: 1. For normal use, the app connects to your Wi-Fi network. 2. When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.
How do I switch the Meta account associated with my Ray-Ban Meta smart glasses? / Can someone else use my Ray-Ban Meta smart glasses after me?
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Ray-Ban Meta smart glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account. When Ray-Ban Meta smart glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account. To factory reset, take the following steps: a. Make sure the glasses are fully powered on and not in use b. Slide and hold the power switch all the way to the right, while you press and hold the capture button c. When the notification LED turns solid orange, first release the capture button followed by the power switch d. Factory reset is complete when the notification LED turns off
Can I pair my Ray-Ban Meta smart glasses with more than one Meta account?
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Ray-Ban Meta smart glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.
How do I charge my Ray-Ban Meta smart glasses?
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Charging your glasses To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app. *The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case. Charging your case To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. Charging safety For safety information on charging your Ray-Ban Meta Collections please refer to the Warranty and Safety Guide.
How do I take a picture or video using Ray-Ban Meta smart glasses?
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There are two ways to take photos and videos with your Ray-Ban Meta smart glasses: 1. One-touch control To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture. To record a video, press and hold the capture button to record a 30- or 60-second video. Press again to stop recording. The white notification LED will stay on while you're recording. The default video length is 30 seconds, but it can be extended to 60 seconds in Meta AI App settings. 2. Hands-free voice command When Voice is wake word enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video." When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording. To learn more, watch the Product Tour via the Meta AI app within Settings.
How do I enable using voice for talking to my Ray-Ban Meta smart glasses?
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You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off: 1. Open Meta AI and go to setting 2. Tap Voice, then toggle next to Voice Control
Something went wrong while trying to make a call or send a message with my Ray-Ban Meta smart glasses. What should I do?
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When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.” If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue. Update and log in to the Messenger app 1. Open Apple’s App Store and search for Messenger. 2. Tap Update to update the app. 3. If the app says Open that means the app is up to date. 4. Open Messenger and sign in. Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging. Enable Bluetooth permissions for Messenger 1. Open the Settings app on your iPhone. 2. Tap Privacy then tap Bluetooth. 3. Find Messenger and turn the toggle on. Disconnect then reconnect Messenger to Meta AI To disconnect Messenger: 1. Open Meta AI app tap your profile picture in the top right. 2. Tap Calling and messaging then tap Messenger. 3. Tap Disconnect Messenger. To reconnect Messenger: 1. From the Meta AI and tap your profile picture in the top right. 2. Tap Calling and messaging then tap Connect Messenger.
How should I clean my Ray-Ban Meta smart glasses?
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To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.
Do I have to use a Meta account to use the Meta AI App and smart glasses?
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You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.
How do I livestream?
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First, make sure your glasses are on, have finished startup, and that you're wearing them. Then: 1. On your phone, open Facebook or Instagram 2. Tap the plus button 3. Swipe to ""Live"" 4. After a few seconds you'll hear a sound, and a green widget in the app will show that your glasses are connected 5. On your glasses, double-press the capture buttton to switch between your phone and glasses cameras 6. Tap the button in the app to begin your live video Tip: You can switch between cameras at any time, before or during a live video, by double-pressing the capture button on your glasses. The Livestream feature is only available on Ray-Ban Meta Gen 1.
How do I create a montage?
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There are a few ways to create a Montage in Meta AI app: 1. Tap on one video or photo capture from the gallery, go to the 3-dot menu (upper right of the media screen) and tap the "Montage" button 2. In the gallery, navigate to the "Creations" tab, and click on the "+" button 3. Multi-select a list of video or photo captures from the gallery and then tap the "Montage" button in the bottom action bar. Once you’re in the Montage creation screen, follow these steps to complete a Montage: 1. Choose captures to add as clips 2. Tap “Next” at the bottom of the screen 3. Select a Template by tapping on the one you want to use. 4. Tap “Next” in top right corner 5. Edit the title, clips, music, aspect ratio, and duration 6. Tap “Save” in the top right corner. Your Montage will now be saved in your Gallery.
How do I pair my glasses with the Meta View app?
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To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the ""Add Device"" button on the top right. Then: 1. Select either Ray-Ban Stories or Ray-Ban Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage. 2. Make sure your glasses are turned on and placed in the case. 3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light. 4. Your glasses should automatically appear in the app when they're ready to pair."
How do I add music to my videos using Meta AI?
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With the Meta AI app you can add music to your videos when creating a Montage. When you create a Montage you can choose music tracks to add to your shareable Montage.
How do the audio controls work?
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Use the touchpad on the right temple of your glasses to control playback and volume: - Tap once to pause / resume playback - Tap once to pause or play audio - Double tap to skip forward - Triple tap to skip back - Swipe forward to turn the volume up - Swipe back to turn the volume down When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.
How do I import media from my glasses to my smart phone?
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1. Enable Bluetooth on your phone and pair your glasses and phone via the Facebook View app
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available
for download
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to
their internal Wi-F network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the
app.
Can I talk to my glasses without using the wake word "Hey Meta"?
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When Voice is enabled, you can press and hold the touchpad to use it.
Can I add Prescription lenses to my Ray-Ban Meta Smart Glasses in store?
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If you already have a pair of Ray-Ban Meta smart glasses, you can add prescription lenses at any of these LensCrafters locations (click here), a valid prescription is required. If you don't have a valid prescription, join us for an eye exam to update your vision needs. Arrange your appointment now and experience improved clarity. Please note that the manufacturer warranty will only remain intact if you get prescription lenses added at a certified retailer listed in this document.
What shipping methods are available for Ray-Ban Meta?
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Choose between Standard and Expedited shipping in all supported countries. Our Collect in store service is available in select locations. The shipping methods available for your address will be visible at checkout. For full details please refer to our Shipping Policy.
How do I return my Ray-Ban Meta smart glasses?
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Returns are rare for Ray-Ban Meta smart glasses so we’re sorry that something didn’t work out with your glasses. There are two ways to return your Ray-Ban Meta smart glasses. Mail To return your Ray-Ban Meta smart glasses by mail please complete the following steps: 1. Contact Customer Care who will assess the status of the glasses and arrange the return for you. 2. Import all of your captures to your phone or the Meta AI app. 3. Factory reset the glasses to remove your personal data and delete your captures. 4. Turn off the glasses. 5. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return. Follow the shipping instructions listed on your box. Or download the instructions here In store To return your Ray-Ban Meta smart glasses in store please complete the following steps: 1. Import all of your captures to your phone or the Meta AI app. 2. Factory reset the glasses to remove your personal data and delete your captures. 3. Turn off the glasses. 4. Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, a member of the store will take care of it directly. 5. Take the glasses to your nearest LensCrafters store and a member of the store team will take care of the return shipment for you. You can use the store locator to find the LensCrafters store closer to you. Please note: your refund request will be processed in store and you’ll receive a confirmation email when your refund is processed. The full refund amount will be visible in your account within 5 days.
What does the Auto-Fix feature do?
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The autofix feature allows your glasses to correct pictures automatically by cropping the image where there is a partial occlusion (hats or hair) and adjusting the lighting. Autofix is applied by default to media imported to the Meta AI app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.
What can I do with “Hey Meta look and ask” - Multimodal AI?
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Look and ask with Meta AI allows you to say “Hey Meta, look and…” to ask your glasses questions about the world around you. You could ask Meta AI the definition of a word in the book you’re reading, the name of the houseplant you’re looking at, or to write a funny caption about the dog chasing its tail in front of you. There are lots of things Meta AI can do, and we’re working on expanding that list over time. How does it work? When you use look and ask with Meta AI, your glasses will send a photo or video of what you’re looking at to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image or video taken, and the AI response in the AI tab. All photos and videos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos and videos, like objects, text or audio. This information will be collected, used and retained in accordance with Meta’s Privacy Policy. Here are just a few examples of what you can say using look and ask with Meta AI: Start by saying "Hey Meta, look and..." Understanding text - "Translate this text into English.” - “What is the definition of this word?” Sightseeing “What architectural style is this?” “How old is this building?” Meal planning - "What can I make with these ingredients?” - “What can I pair with this wine?” Gardening - "What is this plant?” - “How much water do these flowers need?” Shopping - "How much does this cost?" - “Which one of these books should I read?” Expression - "Describe this landscape in an inspiring way." - “Write a funny Instagram caption about this dog.”
How can I share my view during a video call?
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If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time. You can share the view from your Ray-Ban Meta smart glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or double-pressing the capture button on your glasses. - On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back - Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV
How can I stream Apple Music from my phone to my smart glasses?
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Stream Apple Music from your phone to your smart glasses, and control audio playback using touch and voice controls. To turn on Apple Music 1. From the Meta AI app, tap the gear symbol in the bottom right 2. Tap Apple Music 3. Tap Connect Apple Music Touch controls Use the following gestures on the glasses touchpad. - Tap and hold to play a recommendation from Apple Music - Tap once to pause or play audio - Double-tap to skip forward - Triple-tap to skip back - Swipe forward to turn the volume up - Swipe back to turn the volume down Voice controls If you’ve enabled voice controls in Meta AI, you can control playback and use your voice to search by saying the following phrases: Start by saying “Hey Meta...” - Play Apple Music - Pause - Skip - Volume up/down - Play… (name any song, album, artist, playlist or station) When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.
How long do fully charged glasses last?
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Your Ray-Ban Meta glasses have a different charge lifecycle based on the generation.
1) Ray-Ban Meta:
Fully charged glasses last up to 4 hours for moderate usage and up to 3 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.
2) Ray-Ban Meta gen 2:
Fully charged glasses last up to 8 hours for moderate usage and up to 5 hours with continuous audio streaming and voice assistance. This may vary with use and other factors.
What’s the difference between Ray-Ban Meta Gen2 and Ray-Ban Meta?
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Ray-Ban Meta gen 2 is an upgraded version of Ray-Ban Meta, offering improvements in video quality, battery life and smart features: 1) Better Video Quality - Ray-Ban Meta gen 2 captures at 2203 x 2938 (6.5MP) vs 1360 x 1880 (2.6MP) on Ray-Ban Meta. 2) Longer Battery Life - Ray-Ban Meta gen 2 has a battery life of 8 hours (vs 4 hours on Ray-Ban Meta). - Ray-Ban Meta gen 2 has 19 hours of standby (vs 12.5 hours on Ray-Ban Meta). - Ray-Ban Meta gen 2 has 5.3 hours of calling (vs 4h on Ray-Ban Meta) and 5 hours of music playback (vs 3.5h on Ray-Ban Meta). 3) Style & Product Range: same styles and fit options (Wayfarer Regular and Large sizes, Headliner high and low bridges, Skyler). - Ray-Ban Meta gen 2 adds visual differentiation: the inner temple shows (gen 2) marking
Discover more on the energy consumption
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You can find below more details on the energy consumption related information required by the ecodesign regulation.
1) Applicable test modes & power consumption:
a. Off mode: (1) 0.04 W
b. Standby mode: N/A since BT is pre-requisite for device setup
c. Networked standby mode 1 (BT: On, Wi-Fi: Off): (2) 0.25 W
d. Networked standby mode 2 (BT: On, Wi-Fi: On): (3) 0.26 W
2) Period after device enters networked standby: within 10 minutes after user inactivity
Oakley Meta
Are my Oakley Meta glasses waterproof?
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Oakley Meta glasses are IPX4 water resistant. IPX4 rating means your glasses are safe even if you get caught in light rain while wearing them. Simply remove the glasses as soon as you can, wipe them completely dry and you're good to go.
The Product is not designed to resist submersion or extended exposure to water or other liquids. In case of water exposure, dry the Product thoroughly and clear the charging areas of residue or other debris.
Can I change the LED brightness setting?
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Your glasses have two lights, an inward-facing notification LED and a front-facing capture LED, which lets people know you’re taking a photo or recording a video. You can choose to customize the brightness of your inward facing notification within Settings in your Meta AI app. Options for notification LED brightness are Automatic, Low, Medium, and High. Automatic brightness uses the ambient light sensor to adjust the brightness based on your environment.
Can I co-host a live video while streaming from glasses?
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Yes. However, some functions may be limited, and doing so may affect the quality of your live video.
When you're done co-hosting, restart your live video to fix any issues.
Can I pair my Oakley Meta glasses with more than one Meta account?
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Oakley Meta glasses can only pair with one valid Meta account at a time. You'll need to factory reset your glasses before someone else can use them.
Can I replace the battery in my glasses or charging case?
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No, it's not possible to replace the embedded battery inside the glasses or charging case. If your glasses aren't charging please refer to FAQ What Should I Do If My Glasses Won't Turn On?
Can I talk to my glasses without using the wake word "hey Meta"?
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When Voice is enabled, you can press and hold the touchpad to use it.
Can I use my case to store non-Oakley Meta glasses?
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It is not recommended to store non-Oakley Meta glasses inside the charging case .This could result in damage to both the non-Oakley Meta glasses as well as the charging case.
Despite having some battery left, I am unable to record videos. why?
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Video capture is a power heavy use case and for a small battery with less than 15% charge there is a significant brownout risk (voltage drop that could damage the battery). In order to protect the battery (from brownout) and make sure the users are able to record at least 60 second videos, Oakley enforces certain minimum power thresholds. if the minimum power threshold is not met, then the users are blocked from recording videos. At room temperatures the threshold is 10% at 25°C and 15% at 20°C battery temperatures, however at lower temperatures the battery has higer brownout risk and thresholds are much higher.
Do I have to use a Meta account to use Meta AI app and glasses?
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You need a Meta account to log in to the Meta AI App. Both new and existing users have the option to create a new Meta account, or log in with an existing one. You can create a new account using email, Facebook or Instagram logins. When setting up an account, you'll be asked to provide basic information such as name, birthday and email address.
Do I need wifi access to use Oakley Meta glasses?
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Your glasses use Wi-Fi in two different ways:
- For normal use, the app connects to your Wi-Fi network.
- When importing captures or installing firmware updates, the app will connect directly to your glasses' temporary Wi-Fi network.
How can I activate message announcement and read out on Oakley Meta glasses?
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Your Oakley Meta glasses can alert you of incoming calls and message from Messenger, WhatsApp, and from your iPhone or Android phone. When you connect to a provider and have voice controls turned on, your glasses can announce who’s calling or messaging you and can also read out your messages.
To set up message announcement and read out:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Tap Communication, or select the device you want to manage settings for then tap Communication.
3. Tap Your phone, Messenger or WhatsApp, then tap the toggle next to Announce messages or Automatic message read out to turn these features on or off.
Notes: If you cannot hear message announcements when the toggle is on, make sure you’ve enabled Bluetooth permission in your phone’s Messenger app settings.
When vanish mode is enabled on Messenger, your glasses will not be able to read your messages out loud.
Use the following functions to respond to incoming call announcements:
1. Touch controls
You can use the following gestures on the touchpad to respond to calls. The touchpad is located along the side of the right arm of the glasses.
- Double-tap to answer a call.
- Press and hold to reject a call.
2. Voice controls
You can use the following voice commands to respond to incoming calls.
- “Hey Meta, answer."
- “Hey Meta, reject.”
Notes for iPhones: If you also use Siri’s call announcements on your iPhone, you may hear both call announcements, one by Siri and one by Meta. You can turn off Siri’s announcements in your iPhone settings for Siri, and you can turn off announcements on your glasses in the Meta AI app Settings under Communication.
Messenger and WhatsApp calls may sometimes be announced as an iPhone call. To turn off incoming call announcements for either Messenger or WhatsApp, you may also need to turn off incoming call announcements for your iPhone.
How can I ask Meta AI about what I see through my Oakley Meta glasses?
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You can ask Meta AI questions about what you're looking at by saying "Hey Meta..." and then asking for more information about what you’re looking at. You can say "Hey Meta, look and..." to ask Meta AI to take a photo to use in its response.
You can also take a photo, either using your voice or by using the capture button, and within a few seconds say “Hey Meta…” to ask a question about the photo.
You could ask Meta AI for the English translation of a sign you’re looking at in Italian, for the name of a houseplant you’re looking at, or to write a funny caption for the photo you just took of a dog chasing its own tail. There are lots of things Meta AI can do, and we’re working on expanding that list over time.
How does it work?
When you ask Meta AI questions about what you’re looking at, your glasses will send a photo to Meta’s cloud to be processed with AI. After processing, Meta AI will deliver an audio response on your glasses, and you will be able to review your request, the image, and the response in Meta AI.
All photos processed with AI are stored and used to improve Meta products, and will be used to train Meta’s AI with help from trained reviewers. Processing with AI includes the contents of your photos, like objects and text. This information will be collected, used, and retained in accordance with Meta’s Privacy Policy.
To turn on this feature:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Swipe down and tap Meta AI, or select the device you want to manage settings for then tap Meta AI.
3. Tap the toggles next to Meta AI and Camera use to turn this feature on.
4. Follow the on-screen prompts to turn on any necessary features if they’re not already enabled.
How to ask Meta AI about what you see
Here’s just a few examples of what you can do when using your camera with Meta AI.
- Ask about the world around you -
"Hey Meta, describe what I'm seeing."
"Hey Meta, tell me about this monument."
"Hey Meta, translate this text into English."
"Hey Meta, summarize this."
- Take actions on text around you -
You can point at text and say things like:
“Hey Meta, call this phone number.”
“Hey Meta, message this phone number.”
“Hey Meta, scan this QR code.”
- Get gardening tips -
"Hey Meta, how much water do these flowers need?"
- Express yourself -
"Hey Meta, describe this landscape in an inspiring way."
"Hey Meta, write a funny poem about this dog."
Keep in mind, you can also take a picture, either by voice or by using the capture button, and within a few seconds say "Hey Meta…" to ask questions about the world around you.
How can I change the voice that I interact with on Oakley Meta glasses?
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You can customise the voice that you interact with on Oakley Meta glasses by adjusting your settings in the Meta AI app.
1. Open the Meta AI app on your phone.
2. Tap Settings in the bottom right.
3. Tap Voice controls.
4. Tap Language and voice.
5. Tap the play button to hear the voice options. When you've found the voice that you want, tap the checkbox next to it, then tap Save in the top right-hand corner.
How can I remove my Oakley Meta glasses from their charging case?
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To safely remove your Oakley Meta glasses from the charging case, gently pull up on the hinge where the arm meets the frame. This will undock the glasses without leaving smudges on the lenses.
How can I respond without saying “hey Meta” on Oakley Meta glasses?
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When this feature is turned on, you can make a follow-up request or ask your glasses another question without saying “Hey Meta.”
For example:
- You could ask “Hey Meta, when was the Washington Monument built?” and then after you get a response ask “How tall is it?"
- You could ask “Hey Meta, what’s the weather like in Seattle?” and then after you get a response ask “How much battery do I have left?”
Respond without “Hey Meta” is on by default. You can turn this feature on or off at any time from the Meta AI app.
To turn Respond without “Hey Meta” on or off:
1. From the Meta AI app, tap in the bottom right.
2. Tap Meta AI, or select the device you want to manage settings for then tap Meta AI.
3. Tap “Hey Meta” preferences.
4. Tap the toggle next to Respond without “Hey Meta” to turn this feature on or off.
When this feature is turned on, your microphone will stay on for a short time after each request. It will turn off automatically after a few seconds if you do not make an additional request. You can end a conversation with your glasses by saying "Stop" or "Cancel."
If you start talking in the few seconds following a voice command, the glasses will record and process your audio during that time. The notification LED will show if your glasses are processing your audio.
To protect your privacy, if we detect speech not intended for your glasses, your glasses will not react. Other requests may also be disabled after certain requests, such as music controls (example: “Hey Meta, turn up the volume”) to ensure we don’t disrupt playback.
Note: This feature is not available if your microphone is in active use. For example, if your first request was to make a phone call to someone or take a video, your glasses will not be listening for your follow-up request.
How can I share my view during a video call?
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If you’re biking, climbing, or just walking through the grocery store, you can put your phone away and go hands-free while continuing to share video in real-time.
You can share the view from your Oakley Meta glasses while on a Messenger or WhatsApp video call by tapping the glasses symbol on your phone or
double-pressing the capture button on your glasses.
- On a video call, double-press the capture button to switch from phone camera to glasses camera, double press again to switch back
- Once you’re sharing video from glasses camera, you can lock your phone to go hands-free while continuing to share your PoV
How can I share to facebook stories from Oakley Meta glasses?
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You can share photos you capture with Oakley Meta glasses to Facebook Stories. To share to Facebook Stories, ensure you’ve enabled voice interactions and connected your Facebook profile to the Meta AI app.
To connect your Facebook profile to the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for then tap Communication.
3. Tap Connect next to Facebook.
4. Follow the on-screen instructions to connect your Facebook profile.
The Facebook profile you connect to the Meta AI app will be the profile that is currently active on the Facebook app on your mobile device. If you switch profiles on the Facebook app, you may lose connection between the Meta AI app and your Facebook profile.
You can disconnect your Facebook profile from the Meta AI app at any time. Doing so will not remove any stories you have shared from your glasses.
To disconnect your Facebook profile from the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for then tap Communication.
3. Tap Facebook.
4. Tap Disconnect Facebook.
Here are a few examples of what you can say to share from your glasses to Facebook Stories:
- Say “Hey Meta, post a photo to Facebook” to take a new photo and add it to your story.
- Say “Hey Meta, share my last photo to Facebook” to share the last photo you’ve taken to your story.
Remember you will not be able to preview or edit media before sharing it to Facebook Stories. However, any media you share to your story will be available to view in the Meta AI app. The audience for your story is determined by whether or not your Facebook profile is set to private or public. You can delete Stories you share to Facebook from the Facebook app.
How can I share to instagram stories from Oakley Meta glasses?
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You can share photos you capture with Oakley Meta glasses to Instagram Stories.
To share to Instagram Stories, make sure you have turned on voice interactions and connected your Instagram profile to the Meta AI app.
To connect your Instagram profile to the Meta AI app. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for then tap Communication.
3. Tap Connect next to Instagram.
4. Follow the on-screen instructions to connect your Instagram profile.
The Instagram profile you connect to the Meta AI app will be the profile that is currently active on the Instagram app on your mobile device. If you switch profiles on the Instagram app, you may lose connection between Meta View and your Instagram profile.
You can disconnect your Instagram profile from the Meta AI app at any time. Doing so will not remove any Stories you’ve shared from your glasses.
To disconnect your Instagram profile from the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right corner.
2. Tap Communication, or select the glasses you want to manage settings for and then tap Communication.
3. Tap Instagram.
4. Tap Disconnect Instagram.
Here are a few examples of what you can say to share from your glasses to Instagram Stories:
- Say “Hey Meta, post a photo to Instagram” to take a new photo and add it to your Story.
- Say “Hey Meta, share my last photo to Instagram” to share the last photo you’ve taken to your Story.
Please note you will not be able to preview or edit media before sharing it to Instagram Stories. However, any media you share to Stories will be available to view in the Meta AI app. The audience for your Story is determined by whether or not your Instagram profile is set to private or public. You can delete Stories you share to Instagram from the Instagram app.
How can I stream amazon music from my phone to my Oakley Meta glasses?
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Stream Amazon Music from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.
To turn on Amazon Music
1. From the Meta AI app, tap the gear symbol in the bottom right
2. Tap Amazon Music
3. Tap Connect Amazon Music (an Amazon Prime subscription is required to access Amazon Music’s library)
Touch controls
Use the following gestures on the glasses touchpad
- Tap and hold to play a recommendation from Amazon Music Play Now
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
Voice controls
If you’ve enabled voice controls in Meta AI, you can control playback by saying the following phrases.
Start by saying “Hey Meta…”
- Play Amazon Music
- Pause
- Skip
- Volume up/down
When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.
How can I stream apple music from my phone to my Oakley Meta glasses?
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Stream Apple Music from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.
To turn on Apple Music
1. From the Meta AI app, tap the gear symbol in the bottom right
2. Tap Apple Music
3. Tap Connect Apple Music
Touch controls
Use the following gestures on the glasses touchpad.
- Tap and hold to play a recommendation from Apple Music
- Tap once to pause or play audio
- Double-tap to skip forward
- Triple-tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
Voice controls
If you’ve enabled voice controls in the Meta AI app, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Apple Music
- Pause
- Skip
- Volume up/down
- Play… (name any song, album, artist, playlist or station)
When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.
How can I stream calm from my phone to my Oakley Meta glasses?
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Stream Calm from your phone to your Oakley Meta glasses, and control audio playback using touch and voice controls.
To turn on Calm
1. From the Meta AI app, tap the gear symbol in the bottom right
2. Tap Calm
3. Tap Connect Calm
Touch controls
Use the following gestures on the glasses touchpad:
- Tap once to pause or play audio
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
Voice controls
If you’ve enabled voice controls in Meta AI, you can control playback and use your voice to search by saying the following phrases:
Start by saying “Hey Meta...”
- Play Calm
- Pause
- Skip
- Volume up/down
- Play… (name a topic, title or narrator). For example:
“Hey Meta, play The Daily Calm”
“Hey Meta, play a breathing exercise on Calm"
“Hey Meta, play Mindful Running Music on Calm"
“Hey Meta, play the latest wisdom on Calm"
When you close your glasses, audio streaming will be paused. When you reopen the glasses, they will reconnect to your audio source via Bluetooth.
How can I unpair and re-pair Oakley Meta glasses with the Meta AI app?
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In some cases, you may need to unpair and re-pair your Oakley Meta Glasses with the Meta AI app. Unpairing your glasses will not change or erase any settings.
To unpair your glasses from the Meta AI app:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Tap Your glasses, or select the device you want to manage settings for then tap Your glasses .
3. Tap General.
4. Tap Unpair glasses.
5. Tap Unpair.
To re-pair your glasses with the Meta AI app:
1. Remove your glasses from the case.
2. Turn your glasses on by sliding the power switch on the left frame towards the front of the glasses.
3. Dock the glasses inside the case.
4. When the case LED starts flashing blue, your device is ready to pair with the Meta AI app. If your device does not automatically go into pairing mode, you can manually turn pairing mode on by pressing and holding the button on the back of the case for at least 5 seconds.
5. From the Meta AI app, tap the gear symbol in the bottom right.
6. Tap Add device in top right and follow the on-screen instructions.
Keep in mind, Oakley Meta Glasses can only pair with one Meta account at a time. You'll need to factory reset your glasses before someone else can pair them to their account
How can I use shazam on Oakley Meta glasses?
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You can identify nearby music hands-free with Shazam on Oakley Meta glasses. You must have Meta AI/voice controls enabled in order to use Shazam on your glasses.
How to set up Shazam on Oakley Meta glasses
To connect Shazam to your Oakley Meta glasses:
1. From the Meta I app, tap the gear simbol in the bottom right.
2. Tap Connected apps, or select the device you want to adjust settings for then tap Connected apps.
3. Tap Shazam.
4. Tap Connect Shazam.
How to use Shazam on Oakley Meta glasses
Once you’ve connected Shazam to your glasses, you can use the following voice commands to identify music around you:
- “Hey Meta, use Shazam.”
- Hey Meta, what’s this song?”
Your glasses will announce your Shazam results. You can also see your Shazam results and a log of your voice commands in the Meta AI tab."
How do I adjust volume on my glasses?
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To adjust volume on your glasses, swipe forward on the touchpad to turn up volume and swipe back to turn down volume.
You can also adjust the volume of system sounds in the Meta AI app. Some examples of system sounds include low-battery warning and a sound to indicate you're taking a photo.
To adjust the volume of system alerts:
1. From the Meta AI app, go to Settings
2. Tap System Alerts
3. Tap System Sounds
How do I charge my Oakley Meta glasses?
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Charging your glasses
To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.
Charging your case
To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. If you're having issues with charging the charging case, please see the Troubleshooting section.
Charging safety
For safety information on charging your Oakley Meta Collections please refer to the Safety and Warranty Guide.
How do I check the charge level of my glasses and case?
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Your glasses and case each have a battery that requires charging. You can check the charge level of your devices using the Meta AI mobile app or your charging case.
From the Meta AI mobile app
When your glasses are connected to the Meta AI mobile app, you'll be able to see the charge status of your glasses in the Devices tab. If your glasses are docked in the case, you will also see the charge level of your case.
From your charging case:
The charging case has an LED on the front that shows the charge level of your glasses and case.
1. Glasses docked
When your glasses are docked in the case, you can press the button on the back of the case to see the charge level of your glasses on the case LED.
Green solid light: Glasses fully charged
Orange solid light: Glasses charging
Red blinking light: Charging error
2. Case empty
When you remove your glasses from the case, the case LED will show the charge level of your case. You can also press the button on the back of the case when it's empty to see the charge level of the case.
Green solid light: Case fully charged
Orange solid light: Case not fully charged
Orange blinking light: Low battery
Red blinking light: Charging error
How do I enable using voice for talking to my Oakley Meta glasses?
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You can opt-in to enable voice control in the settings of the Meta AI app. To turn Voice on or off:
1. Open Meta AI and go to setting
2. Tap Voice, then toggle next to Voice Control
How do I factory reset my glasses?
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Warning: This will delete all the captures on your glasses and require you to unpair/ repair your glasses through the app.
To factory reset your glasses:
1. Close the right temple arm.
2. Press the capture button 5 times until the user LED turns orange
3. Press and hold the capture button until the user LED starts flashing
4. Release the capture button and wait for the LED to cycle through white and then green before turning off to indicate factory reset is complete
5. You'll then need to un-pair and re-pair your glasses with the Meta AI app"
How do I file a bug/report on issues I am experiencing
+
To submit a bug on an issue you are seeing, go to Settings, Help & Support. Make sure 'shake phone to report a problem' is on. Then you can shake your mobile device back and forth to trigger our bug reporting feature. In the bug reporting form, please share details on the bug you are experiencing so Meta Help Center team can proactively assist you.
How do I find my nearest Oakley Meta store?
+
Simply go to our store locator page and enter your address or Zip Code. Then check "Oakley Meta AI Glasses" as store type. You'll be able to see your nearest location with the Oakley Meta collection in store on the map and location list.
How do I force restart my glasses?
+
To force restart your glasses:
1. Press and hold the capture button at the same time as turning the power switch off (pull the switch back towards the back of the glasses) and then ON (push the switch forward towards the front of the glasses). Then release the capture button.
2. After turning the power switch to ON, release the capture button.
3. It may take a few minutes for your glasses to re-establish a connection with the app.
Force restarting will not delete your captures or require you to repair your glasses through the app.
If your glasses don't reconnect to the app within a few minutes, you may need to unpair the glasses from the Meta AI app and from the list of bluetooth devices on your phone, and then repeat the pairing procedure.
How do I import media from my glasses to my smart phone?
+
1. Enable Bluetooth on your phone and pair your glasses and phone via the Meta AI app.
2. Tap the circular download button in the lower right hand corner of the app home screen, which shows how many captures are available for download.
3. For things that require a fast connection to download, like import and firmware updates, your glasses will temporarily connect to their internal Wi-Fi network. On iOS, accept the “Join Wi-Fi Network” request and the glasses will start to transfer the files to the app.
How do I livestream?
+
First, make sure your glasses are on, have finished startup, and that you're wearing them.
Then:
1. On your phone, open Facebook or Instagram
2. Tap the plus button
3. Swipe to ""Live""
4. After a few seconds you'll hear a sound, and a green widget in the app will show that your glasses are connected
5. On your glasses, double-press the capture buttton to switch between your phone and glasses cameras
6. Tap the button in the app to begin your live video
Tip: You can switch between cameras at any time, before or during a live video, by double-pressing the capture button on your glasses.
How do I make calls using voice?
+
You can use either Whatsapp or Messenger to make calls.
Once you’ve selected your default provider in the Meta AI app the following voice commands will automatically activate your chosen method:
To make a call
“Hey Meta, call [contact name]”
If you don’t want to make a call with your default provider, use the following command to activate the alternative method:
To make a call
“Hey Meta, call [contact name] on Messenger/Whatsapp.”
How do I manage my notification and system alert preferences?
+
You can control your notification and system alert preferences from the Meta AI app.
To view and manage your settings:
- Launch the app
- Go to settings
- Tap System Alerts
System Alerts lets you manage how your glasses send you signals.
- Push Notifications are used for sending important information about your glasses to your phone's lock screen, like low storage warnings.
- System Sounds lets you adjust the volume for system sounds, like the sound that plays when you take a photo. These sounds can't be turned off.
How do I open a warranty return request?
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Returns are rare for Oakley Meta glasses, but if you think your glasses are defective and the return timeframe has expired you can contact us to open a warranty claim for a repair or replacement. To open a claim you’ll need your product serial number and proof of purchase. The warranty is only valid for one or two years from purchase, based on the country of purchase.
--> US and EMEA
Returns are rare for Oakley Meta glasses, but if you think your glasses are defective and the return timeframe has expired you can open a warranty claim for a repair or replacement. To open a claim you’ll need your product serial number and proof of purchase. The warranty is only valid for one or two years from purchase, based on the country of purchase.
How do I operate the camera in low light or motion conditions?
+
The camera automatically adjusts to your environment for consistently high quality photo and video captures.
How do I pair my glasses with the Meta AI app?
+
To pair your glasses, open the Meta AI app and make sure you're logged in to your Meta account. If you already have glasses paired to the Meta AI app, go to Settings and tap the ""Add Device"" button on the top right. Then:
1. Select either Oakley Stories or Oakley Meta and proceed until you reach bluetooth pairing (bluetooth permissions must be granted) stage.
2. Make sure your glasses are turned on and placed in the case.
3. Press and hold the pairing button on the back of the case for 5 or more seconds. Release when the case LED pulses a blue light.
4. Your glasses should automatically appear in the app when they're ready to pair.
How do I recycle an electronic product?
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In the course of our lives, each of us throws away significant amounts of electrical and electronic equipment. We need to protect the environment by adopting sustainability criteria.
Our products may contain hazardous materials which, if not disposed of properly, can have a negative impact on health and the environment. We're committed to the safe recovery of waste electrical and electronic equipment.
Obligation of Separate Disposal and Environmental Rationale
The separate disposal of electronic devices and batteries helps conserve natural resources and ensures that recycling occurs safely, protecting both the human health and the environment.
Potential Effects on the Environment and Human Health
Improper disposal of electronic devices and lithium-ion batteries may cause harmful effects on the environment and human health due to the presence of hazardous substances such as heavy metals and toxic chemicals.
Take-Back Options
As an alternative to collection centers, Oakley Meta devices can be returned to affiliated stores that offer WEEE take-back services.
Consumer Role in Facilitating Reuse, Recycling, and Recovery of WEEE
Consumers play a crucial role in ensuring the proper disposal and end-of-life of electronic products, thus contributing to resource reuse, recycling, and other forms of product recovery.
Meaning of the Symbols on Electronic Devices
The crossed-out wheeled bin symbols below mean that, according to local laws and regulations, Oakley Meta products must be disposed of separately from other household waste.
Battery Removal and Type Information
The battery integrated in Oakley Meta Glasses cannot be removed by the end-user. For devices with removable batteries, such as Oakley Meta Remote Control, please follow the User Guide instructions for safe battery removal before its disposal.
How do I restart my glasses?
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To restart your glasses slide the “On/Off button” back (Switch Off) and then forward (Switch On). After your glasses wake up, they will be reconnected to the app within a few minutes. This action will not cause you to lose any on-glasses media or cause the glasses to unpair from the Meta AI App.
If that does not correct the issue, then try force restarting.
How do I return my Oakley Meta glasses?
+
Returns are rare for Oakley Meta glasses so we’re sorry that something didn’t work out with your purchase.
To return your glasses by mail please complete the following steps:
- Contact our Customer Service
- Import all of your captures to your phone or the Meta AI app.
- Factory reset the glasses to remove your personal data and delete your captures.
- Turn off the glasses.
- Prepare your return with the box that your glasses arrived in. In addition to the glasses please add all of the accessories, including the charging case. If the box is no longer available or in a suitable condition, please ask Customer Care for a return kit and we’ll mail you everything you need to complete the return.
Follow the shipping instructions inside your box. Or download the instructions here.
Refunds will be issued using the payment method used for the purchase.
We are not responsible for returns made using return labels and couriers other than those provided by us, for which we do not guarantee a refund or replacement.
If you received a damaged product, please remember that you must contact us within 14 days of receiving the shipment, otherwise we cannot assume responsibility for the item(s) in question.
Please attach clear photos of the incorrect or damaged item(s), including the SKU code of the glasses (usually located inside the left temple), the delivery note, and the packaging.
Please indicate whether you would like a replacement (confirming the delivery address) or a refund. Our Customer Service team will evaluate the information provided and conduct further investigation. We will respond as soon as possible with a solution to your problem.
How do I rewatch the introductory product tour?
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You can rewatch the Product Tour in the "Learn and explore" section. You can find that by going to the devices tab and scrolling down until you see learn and explore. Tap "see all" and scroll down until you find the "Take the full tour" option.
How do I send and receive messages using voice?
+
You can use either Whatsapp or Messenger to send and receive messages. Once you’ve selected your default provider in the Meta AI app the following voice commands will automatically activate your chosen method.
To send a message
“Hey Meta, send a message to [contact name]”.
To hear message notifications
In the app settings, under "calling and messaging", choose the service (Messenger, WhatsApp) and select "announce messages”.
To hear message content in notifications
In the app settings, under "calling and messaging", choose the service (Messenger, WhatsApp) and select "announce messages" and "read out messages”.
If you don’t want to send a message with your default provider, use the following command to activate the alternative method:
To send a message
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”
How do I set up my Oakley Meta glasses?
+
WHEN YOU FIRST UNBOX YOUR Oakley GLASSES:
1. Remove the plastic tab between the case and the glasses
2. Make sure your glasses are redocked inside the case
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair
MANUALLY:
1. Place your glasses inside the case
2. Press and hold the button on the back of the case for at least 5 seconds
3. Wait until the LED light starts flashing blue
4. Your device is now ready to pair
PAIRING YOUR GLASSES WITH YOUR PHONE:
1. Download the Meta AI app from your app store and log in using your Meta account.
2. Turn on the Bluetooth setting on your phone.
3a. Start by turning on your glasses. Slide and hold the power switch towards the lens until the notification LED starts blinking white, then release it. The notification LED blinks white while your glasses turn on, which can take up to a minute. When the notification LED turns solid green, you're ready to continue. (If you can’t complete this step, continue to 3b, otherwise move on to step 4).
3b. Your glasses need to be fully charged before pairing. If you need to charge your glasses, place them inside the charging case and connect the case to a power source before moving on to step 4.
4. Put your glasses into Bluetooth pairing mode. Fold both arms and hold capture button on top of the frames down for 12 secs until LED on the inside of the frames starts blinking blue. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
5. Continue following the instructions in the Meta AI app to finish setting up your glasses.
6. Enjoy exploring your world in a new way with the Oakley Meta glasses collection.
For illustrated set up instructions, please refer to the Meta AI app.
How do I share photos and videos from my smart phone?
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Once you’re in the Meta AI app, select a photo or video and tap on the share icon. You’ll see different ways to share your captures or save them to your phone's camera roll or gallery. Limitations may apply depending on which app you're sharing to.
How do I switch the Meta account associated with my Oakley Meta glasses? / can someone else use my Oakley Meta glasses after me?
+
Oakley Meta glasses can only pair with one Meta account at a time. If you want to sell or give your glasses to someone else, you'll need to complete a factory reset. You can do this yourself, or alternatively the person receiving the glasses will be prompted to complete a factory reset when they attempt to log in with their account.
When Oakley Meta glasses go through a factory reset, it permanently erases all captures and any associations between the glasses and your Meta Account.
To factory reset, take the following steps:
1. Make sure the glasses are fully powered on and not in use
2. Slide and hold the power switch all the way to the right, while you press and hold the capture button
3. When the notification LED turns solid orange, first release the capture button followed by the power switch
4. Factory reset is complete when the notification LED turns off
How do I take a picture or video using Oakley Meta glasses?
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There are two ways to take photos and videos with your Oakley Meta glasses:
1. One-touch control
To take a photo, press the capture button once. The white notification LED will blink and make a sound during the capture.
To record a video, press and hold the capture button to record a 30-second, 60-second or 3-minute video. Press again to stop recording. The white notification LED will stay on while you're recording.
The default video length is 30 seconds, but it can be extended to 3 minutes in Meta AI app settings.
2. Hands-free voice command
When Voice is wake word-enabled, you can use your voice to take a photo or video. Say "Hey Meta, take a photo" or "Hey Meta, take a video."
When you take a photo or video, the capture LED will activate to indicate to those around you that you may be recording.
To learn more, watch the Product Tour via the Meta AI app within Settings.
How do I turn my glasses on and off?
+
The power ON/OFF switch is located on the left inner arm of the glasses, near the hinge.
To turn ON: Slide the power switch towards the lens, the notification LED starts blinking white. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
To turn OFF: Slide the power switch all the way to the left, the notification LED starts blinking red to signal that the glasses have turned off.
How do I turn on my location for voice control?
+
To enable location for voice controls go to your phone settings, and check that location access is set to "always allow" for Meta AI this will allow for you to ask location based real time questions like weather.
How do the audio controls work?
+
Use the touchpad on the right temple of your glasses to control playback and volume:
- Tap once to pause / resume playback
- Tap once to pause or play audio
- Double tap to skip forward
- Triple tap to skip back
- Swipe forward to turn the volume up
- Swipe back to turn the volume down
When you close your glasses, audio streaming will pause. When you reopen the glasses, they will reconnect via Bluetooth.
How long do fully charged glasses last?
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A fully charged pair of Oakley Meta HSTN glasses can last up to 5 hours of continuous audio playback, 8 hours of typical use and up to 19 hours on standby. The number of hours varies according to how you’re using the features.
How long does it take to charge my glasses?
+
You can charge Oakely Meta HSTN up to 80% in just 45 minutes.
How long does the battery last? / how often will I need recharge?
+
Your Oakley Meta glasses and charging case have a different charge lifecycle:
Charging Case
A fully charged case provides 5 additional frame charges. You can fully charge the case to 100% in 3.5 hours.
Glasses Battery
With a full charge of the glasses you can do many things:
- Listen to music for 5 hours
- Capture and transfer about 1200 photos
- Make video calls for about an hour and a half
This may vary with use and other factors.
How should I clean my Oakley Meta glasses?
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To clean your glasses, use a dampened cloth and mild soap, avoiding all types of solvents or alcohol. Don't use dirty or abrasive cloths which could alter the features of the lenses. Don't hold your glasses under running water. Gently clean the lenses, camera lens, and the nose bridge charging contacts. Dry off the glasses before putting them back inside the charging case or wearing them.
How to activate voice controls on Oakley Meta glasses?
+
You can activate voice controls by saying “Hey Meta” on Oakley Meta glasses.
How to answer an incoming messenger call using gesture
+
You can answer a call using tap gestures on the right side arm of the glasses.
Double tap to answer the call. Tap and hold, to reject the call.
While in the call, double tap to hangup.
How to answer an incoming messenger call using voice
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Activate voice controls by saying “Hey Meta” on Oakley Meta glasses, and say “answer call”. To reject the call say, “reject call”.
How to configure messenger for use with Oakley Meta glasses?
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In the Meta AI app, go to Calling & Messaging> Messenger, click on “Connect” and follow the instructions.
How to control messenger message announcements and readouts
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In the Meta AI app, go to Calling & Messaging>>Messenger and turn on:
Announce Messages to get notification of message sender name
Read out messages to get the message read out
How to initiate a call on messenger
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After activating voice controls, use one of the following commands to send a message on Messenger
“Call [contact name] on Messenger”
“Call [contact name]”
How to reply to a message on messenger
+
You can reply to an incoming message from Messenger by activating voice controls and saying “reply” within 60 seconds of receiving the message. For example, “Hey Meta, reply”.
How to send a message on messenger
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After activating voice controls, use one of the following commands to send a message on Messenger
“Send a message to [contact name] on Messenger”
“Message [contact name] on Messenger”
“Message [contact name]”
“Message [cotnact name] I am running late”
How to share a photo directly from your glasses
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After activating voice controls and connecting to your providers (Messenger, Whatsapp or your phone) in the Call and Messanging settings in the Meta AI app. Use one of the following commands to take a new photo and send it on Messenger, WhatsApp or your phone.
“Send a photo to [contact name]”
“Take a picture and send to [contact name]”
You can add your preferred provider to your voice command by saying:
“Send a photo to [contact name] on Messenger/WhatsApp/myphone” (*)
Assistant will ask for confirmation before sending. All the photos you shared from your glasses will be available for import in Meta AI app.
(*) Note that for iPhone's iMessage, you will still need to go to your phone to confirm sending.
I am getting long voice messages/assistance. how do I stop/interrupt them?
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You can cancel or exit any assistance function or inbound notification by doing a Tap & Hold gesture on the captouch sensor.
I can't import media while my Oakley Meta glasses are updating on my android phone. what should I do?
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If you receive an error that says media can’t be imported while your glasses are updating on your Android phone, you can try to force stop the Meta AI app from your phone's settings to resolve the issue.
Go to your phone’s settings and look for the Apps menu.
Find the entry for the Meta AI app and tap it.
Tap Force stop to stop the app.
I have a Bluetooth connection error with Oakley Meta glasses. what should I do?
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If you receive a Bluetooth connection error while using your glasses, here are some things you can try:
- Move closer to your phone.
- Keep your phone in front of you, or in a front pocket.
- Turn off or disconnect other Bluetooth devices from your phone.
Connection issues while making video calls on Android
If you're making a video call on your smart glasses using an Android phone and experience poor connection, following the steps below may improve your experience:
1. Turn on Wi-Fi on your phone.
2. Turn off VPN on your phone.
3. Turn off Hotspot on your phone.
Known issue on Pixel phones with Android 14
There is a known issue for users on Pixel phones running Android 14. While sharing your view on a call, the connection may lag or disconnect. Lock your phone to improve your view sharing experience. You can still share your view on a call while your phone screen is off.
I left my charging case plugged in for a long time (e.g. overnight), and it's still not charged. why?
+
While the majority of USB-C chargers should work with the charging case, there are some specific chargers that might not be compatible with the charging case. If you are using one of these incompatible chargers, you might see:
1. A consistent and persistent pulsing orange or green pattern on charging case LED
2. Missing charging icon in Meta AI app.
If you are running into issues with charging your charging case, try connecting another USB-C cable to your case. If the case is still not charging, consider using another adapter.
If the case is still not charging, you can do a reset with the following actions:
1. Take glasses out of case
2. Press and hold the back button on case for at least 16 seconds, or until the LED begins flashing white.
3. Release the button and wait for the LED to stop flashing white.
4. Redock the glasses and plug in the case again to charge.
I received a Bluetooth connectivity error while streaming on facebook/instagram. what should I do?
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Here are some things you can try:
1. Move closer to your phone.
2. Keep your phone in front of you, or in a front pocket.
3. Disable Wi-Fi on your phone.
4. Turn off or disconnect other Bluetooth devices from your phone.
I received a Bluetooth connectivity error. what should I do?
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Here are some things you can try:
1. Move your phone closer to your glasses, and try again.
2. In your phone's Bluetooth settings, confirm that your Bluetooth is on and your glasses are connected.
3. Turn Bluetooth off and on again.
4. Close the Meta AI app and then restart it.
5. Restart both your phone and glasses.
6. Unpair your glasses from the Meta AI app, and then remove them from your phone's Bluetooth list of devices. Then, pair your glasses again.
On Android phones, for problems with calls or listening to music:
In your phone's Bluetooth settings, make sure your glasses are connected for calls and audio.
I received a Wi-Fi error while trying to install an update. what should I do?
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Here are some things you can try if tapping the “Try again” button isn’t helping:
1. On your phone, close the Meta AI app and reopen it.
2. Turn off your glasses, turn them on again, and wait until the green LED has turned off before trying again.
3. Turn off Bluetooth and Wi-Fi on your phone and turn them on again.
4. Restart your phone.
5. If you have already set up your glasses go into Settings > Glasses and privacy > Your glasses and unpair your glasses from the app and then remove them from your phone’s Bluetooth setting. Then try again.
5. Press and hold the capture button, then turn off your glasses, turn them on again, release the capture button.
I see a red blinking light (charging error) and power issues. what should I do?
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"There are a few reasons why you may be receiving a charging error:
- Liquid detected: Liquid is interfering with the charging interface between the nose bridge of your glasses and the charging case. Wipe the charging contacts clean on both devices and try again.
- High temperature: The charging case has reached a temperature that is too high to charge your glasses. Move your case into a cooler location.
- Incompatible charger: Case cannot charge due to the charging cord or power adapter being used. Try using a different cable or power adapter.
Your glasses may not be powering on due to not being able to charge when docked. Dried sweat, dirt, and liquid can all cause interference between the nose bridge of your glasses and the charging case. Thoroughly clean both devices, then try to charge again."
I'm having issues using "hey Meta" with Oakley Meta collection. what should I do?
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When you say “Hey Meta” or "OK Meta", the notification LED will pulse white and an earcon will play to let you know the glasses are ready for your voice command. If you don't get a response to your voice command, check the following:
- Make sure your glasses are on and the battery is charged.
- Check that both Voice and "Hey Meta" are enabled in the settings of Meta AI.
- Make sure there's no background noise that may interfere with voice controls.
- Make sure your phone is within Bluetooth distance of your glasses."
If i’m an existing user and switched to a Meta account, how long do I have to import my photos and videos from my glasses to the Meta AI app?
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As an existing user switching to a Meta account in the Meta AI app, you have 60 days to pair your glasses to complete the migration. If migration is not completed within 60 days, you'll need to do a factory reset (which will result in a loss of any photos or videos stored on the glasses and not yet imported to the app).
It sounds like my glasses are registering taps, but I am not doing anything. what should I do?
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Wet hair, helmets, hats, and other head accessories can occassionally be false-registering as taps on capacitive touch. If you commonly use your glasses in these situations, consider re-mapping the Tap & Hold gesture to 'none'. You can do this by going to Settings > Your Glasses > Gestures > Captouch. This will prevent your glasses from triggering new actions like Assistant Wake or Spotify Tap. If you hardclose media apps on your phone, single tap will no longer pause/play any media sessions.
Learn more about cloud media processing
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Whe turned on, your media will be processed on the cloud to get higher quality photos, videos, montages, and curated suggestions that allow you to quickly pick your best photos and videos. Your media will be temporarly stored on the cloud for 30 days and auto expire. You can turn off cloud media processing in settings anytime. Deleting photos or videos in your gallery will also delete them from the cloud.
Led signaling and privacy on AI glasses. learn more.
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•Main function of the LED: the LED signals when the glasses are capturing content (photos, videos, or livestreams) that can be shared in the gallery.
•AI without LED on: when using AI features that rely on the camera (e.g., identifying a landmark or a plant), the LED does not turn on in newer models, since this is not content meant for sharing. Privacy protections remain in place (e.g., removal of identifiable data such as license plates or phone numbers).
•Data handling and privacy:
oPhotos and videos used for AI features are not saved in the Meta AI conversation history, in order to protect the privacy of people around you.
oMeta uses the data only to provide the requested feature and, in protected form, to improve its products.
oNo facial recognition technology is used.
•Older models: on first-generation Ray-Ban Meta glasses, the LED still turns on during some AI features, due to hardware limitations.
My captouch and capture buttons don't seem to be working. what should I do?
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If glasses do not properly fit the user, you may be having issues with wear detection. You can first try taking the glasses off then put them back on. If that does not work, try powering off the device and powering back on. Finally, if that does not succeed, you can disable wear detection in Settings > Your Glasses > Wear Detection. This will ensure the glasses are treated as "On" whenever powered on and hinges are open. Note: When Wear Detection is turned off, some features like auto-pause/auto-play music and Verified Sessions will be disabled.
My glasses aren't pairing with the app, what should I do?
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If your glasses aren’t pairing with the Meta AI app, try the following troubleshooting steps.
Make sure that:
1. Your glasses are charged and turned on: The power switch should be in the ON position. The white LED will blink while your glasses turn on. When it turns solid green, you’re ready to continue.
2. Bluetooth is enabled on your phone.
3. Your glasses are unpaired on your phone. If you are on iOS, go to your phone's bluetooth settings. Tap the info icon next to your glasses from the list of devices. Tap Forget This Device. This step isn't necessary on android devices.
4. The device is in pairing mode: Place the glasses inside the case then press and hold the button on the backside of the case for 5 seconds. The light blinks blue, indicating that the device is ready to pair. Your glasses will appear in the app when they're in pairing mode, which can take up to 10 seconds.
If your Oakley Meta glasses still don’t appear in the app, complete the following steps:
1. Slide the “On/Off button” first back (Switch Off) and then forward (Switch On)
2.Try quitting the Meta AI app and reopening it.
If you’re still unable to pair to the app during setup, please contact Customer Care
My stream looks blurry or pixelated. what should I do?
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Live videos from your glasses will be lower resolution than recorded videos from your glasses or phone.
You can improve resolution/video quality by ensuring that you:
1. Have a strong 5G Wi-Fi or cellphone signal
2. Are close to your phone
3. Keep your phone in a front pocket or in front of you
4. Are disconnected from other Bluetooth devices
Oakley Meta glasses cannot connect with a partner app to share my view. what sould I do?
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This error may appear when trying to share your view with a partner app (WhatsApp, Messenger, or Instagram). Here are some things you can try:
1. Close and reopen Meta AI app and the relevant app.
2. Restart your glasses.
You can only stream or share your view to one app at a time. For example, you cannot stream to Instagram while also sharing your view on a WhatsApp call.
People can’t hear me on calls. what should I do?
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If people on a call have trouble hearing you (audio is broken, choppy, or extremely quiet), the microphones on your glasses may need to be adjusted.
Follow these troubleshooting steps:
1. From the Meta AI app, tap the settings gear in the bottom right
2. Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy
3. Tap Your glasses
4. Tap Microphone troubleshooting
5. Tap the toggle next to Microphone adjustment to turn this setting on
6. Try to call someone again with the toggle already turned on. Please do not turn the toggle on or off mid-call. Turn the toggle on or off before the call. Turning the toggle on or off mid-call can impact the call audio
If people on a call can hear you better now, keep Microphone adjustment turned on permanently for the best experience.
If people on a call are still having trouble hearing you, turn Microphone adjustment off and try unpairing and re-pairing your glasses.
Something went wrong while trying to make a call or send a message with my Oakley Meta glasses. what should I do?
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When attempting to make a call or send a message, you may receive a message stating: “Something went wrong. Double-check that Messenger and Bluetooth are connected.”
If you see this message while trying to make a call or send a message on Messenger, try the following steps to fix the issue.
Update and log in to the Messenger app
1. Open Apple’s App Store and search for Messenger.
2. Tap Update to update the app.
3. If the app says Open that means the app is up to date.
4. Open Messenger and sign in.
Keep in mind, closing the Messenger app can interrupt hands-free calling and messaging.
Enable Bluetooth permissions for Messenger
1. Open the Settings app on your iPhone.
2. Tap Privacy then tap Bluetooth.
3. Find Messenger and turn the toggle on.
Disconnect then reconnect Messenger to Meta AI
To disconnect Messenger:
1. Open Meta AI app tap your profile picture in the top right.
2. Tap Calling and messaging then tap Messenger.
3. Tap Disconnect Messenger.
To reconnect Messenger:
1. From the Meta AI and tap your profile picture in the top right.
2. Tap Calling and messaging then tap Connect Messenger.
Spotify tap does not seem to be working
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Spotify Tap only works with users on Android OS 6.0 or higher and July 2023 security patch. Spotify app must be downloaded and logged in on your device. Please ensure your apps and system are updated to the most current version.
For Android troubleshooting:
1. Make sure that your app is open (or in the background) and logged in during your Spotify Tap session.
2. Confirm the Spotify app has "Permissions" set to "Nearby Devices" in Android Settings (Android 12 and above)
3. Confirm the Spotify app Battery setting in Android settings is set to '"Unrestricted" and retry
If you continue to have issues on Android or iOS, double-check your Gesture settings in Your Glasses > Gestures > Touchpad and make sure you have Spotify tap configured to a Gesture.
If you are using a Free account then Spotify Taps will be limited, only Premium Spotify accounts will experience unlimited Spotify Tap.
Voice controls are not responding consistently when I say “hey Meta” or “ok Meta. what should I do?
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If voice controls are not responding consistently when you say “Hey Meta” or “OK Meta”, follow these troubleshooting steps:
1. From the Meta AI app, tap the settings gear in the bottom right.
2. Tap Voice, or tap your glasses then tap Voice.
3. Ensure the toggle next to Voice is turned on.
4. Tap “Hey Meta” preferences.
5. Ensure the toggle next to “Hey Meta” and Wake sound are turned on.
6. Try a voice command (example: “Hey Meta, how much battery is left?”).
- If the voice command was recognized, you should see the notification LED blink white in response. With the Wake sound toggle is on, you will also hear a sound when voice controls activate in response.
7. If voice controls still aren’t responding, toggle off both the Voice and "Hey Meta" settings, then turn them back on and try another voice command
- If this doesn’t resolve your issue, the microphones on your glasses may need to be adjusted. Follow the steps below to adjust your microphone settings.
To adjust the microphone settings on your glasses:
1) Ensure you are on the latest software and app version
- App version 143 or above.
- Ensure your glasses are up to date (from Settings, tap Glasses & Privacy, then tap Your Glasses, then tap Updates.)
2) From the Meta AI app, tap the settings gear in the bottom right.
3) Tap Glasses & privacy, or tap your glasses then tap Glasses & privacy.
4) Tap Your glasses.
5) Tap Microphone troubleshooting.
6) Tap the toggle next to Microphone adjustment to turn this setting on.
7) Try another voice command.
- If voice commands are working now, keep Microphone adjustment turned on permanently for the best experience.
- If voice commands still aren’t working, turn off Microphone adjustment, and try unpairing and re-pairing your glasses. If that doesn't solve the issue, you can try a factory reset, or contact the Support. [https://www.Oakley.com/usa/c/support]
Want your glasses with prescription lenses?
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At the time of purchase, you’re free to choose from a range of lens colors, lens treatments, and whether you’d like to add your prescription. Please check eligible prescription range on Oakley.com. You can get Oakley Meta AI glasses with prescription lenses by ordering a complete pair on Oakley.com.
If you already have a pair of Oakley Meta AI glasses, depending on your region, you can add prescription lenses at your optometrist or preferred optical provider.
Please note that the manufacturer warranty will only remain intact if you get prescription lenses added at a certified retailer.
Adding prescription lenses to Oakley Meta AI glasses with a certified retailer is currently possible in: US, CA, UK, SP, IT, FR, AT, DE, SW, CH, NL, AU, ID, MX, BR.
What about the energy consumption information required by the Ecodesign regulation?
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The energy consumption related information required by the ecodesign regulation (UE) 2023/826 are the following:
a.Applicable test modes & power consumption:
i.Off mode: (1) 0.04 W
ii.Standby mode: N/A since BT is pre-requisite for device setup
iii.Networked standby mode 1 (BT: On, Wi-Fi: Off): (2) 0.25 W
iv.Networked standby mode 2 (BT: On, Wi-Fi: On): (3) 0.26 W
b.Period after device enters networked standby: within 10 minutes after user inactivity
What accessibility features are available on Oakley Meta glasses?
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If you have an accessibility request or an issue with an accessibility related feature, please submit a report in Meta AI Settings via Help & Support.
What are best practices for improving my livestreaming video quality?
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Keep your phone close to you and in front of you, or in a front pocket. If you have a good 5G Wi-Fi signal, connect your phone to Wi-Fi, otherwise disable Wi-Fi on your phone and seek out a strong cell phone signal. Do not stream music from your phone or interact with other Bluetooth devices (such as watches) during a live video.
What can I do if I receive a reply that is offensive?
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If you receive a reply that's offensive you can open the Meta AI app, navigate that particular response in the AI tab, and click the tumbs down button, you can then tell us whether the content is innacurate, unhelpful, harmful, or offensive.
What can I do when I am not connected to the Meta AI app?
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Even when your glasses are not connected to the Meta AI app you can capture photos and videos, check your glasses battery level if you enabled Voice controls, and listen to audio form a phone you are connected to over Bluetooth.
What can I do with “hey Meta”?
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You can use "Hey Meta" to answer questions in-the-moment, get information, spark creativity and express yourself hands free, while also taking photos and videos, calling, messaging, controlling media and volume.
Photo Capture
“Hey Meta, take a photo.”
“Hey Meta, take a picture.”
Video Capture
“Hey Meta, start a video."
“Hey Meta, start recording.”
“Hey Meta, record a video now.”
"Hey Meta, take a video.”
“Hey Meta, end video.”
“Hey Meta, stop video.”
Calling and Messaging
“Hey Meta, call [contact name]."
“Hey Meta, call [contact name] on Messenger/Whatsapp.”
"Hey Meta, send a message to [contact name].”
“Hey Meta, send a message to [contact name] on Messenger/Whatsapp.”
Media and Volume Control
“Hey Meta, pause."
"Hey Meta, next.”
“Hey Meta, stop."
"Hey Meta, resume.”
“Hey Meta, volume up."
"Hey Meta, volume down.”
Battery status
“Hey Meta, battery status."
"Hey Meta, how much battery is left?”
Sharing from Glasses
"Hey Meta, take a picture and send it to [contact name]."
"Hey Meta, take a picture and send it to [contact name] on Messenger/Whatsapp/my phone."
Time & Date
"Hey Meta, what time is it?"
"Hey Meta, what's the date?"
Set a timer
You can set a timer for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active timers and can cancel or change timers at any time using voice controls. To use timers, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set a timer you can say something like: “Hey Meta, set a timer for 5 minutes.”
- To change a timer you can say something like: “Hey Meta, change my 5 minute timer to 10 minutes.”
- To cancel a timer you can say something like: “Hey Meta, cancel my 30 minute timer.”
- To review active timers you can say something like: “Hey Meta, what are my timers?”
Set reminders
You can set a reminder for up to 3 years in the future using Oakley Meta glasses. You can have up to 3 active reminders and can cancel or change reminders at any time using voice controls. To use reminders, ensure you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set a reminder you can say something like: “Hey Meta, set a reminder for my doctor’s appointment at noon tomorrow.”
- To change a reminder you can say something like: “Hey Meta, change my reminder for Tuesday to Wednesday.”
- To cancel a reminder you can say something like: “Hey Meta, cancel my reminder for Friday.”
- To review active reminders you can say something like: “Hey Meta, what are the reminders I have set up?”
Create alarms
You can set an alarm for up to 24 hours in the future using Oakley Meta glasses. You can have up to 3 active alarms and can cancel or change alarms at any time using voice controls. To use alarms, ensure your phone is not in “Do Not Disturb” mode and that you have notifications turned on, your glasses are connected to your phone with Bluetooth, and you have voice controls enabled.
- To set an alarm you can say something like: “Hey Meta, set an alarm for 5:30 p.m.”
- To change an alarm you can say something like: “Hey Meta, change my alarm for 6:00 to 7:00.”
- To cancel an alarm you can say something like: “Hey Meta, cancel my alarm for tomorrow morning.”
- To review active alarms you can say something like: “Hey Meta, what are the alarms I have set up?”
Be informed
"Hey Meta, who sang the song “Hey Brother”…Tell me more about the artist."
"Hey Meta, what’s the population of Singapore…Tell me one of the popular dishes there."
"Hey Meta, when was the Washington Monument built? How tall is it?"
Be inspired
"Hey Meta, what’s a fun summer drink to make with mint that isn’t too sweet?"
"Hey Meta, what are some good gift ideas for my kids - ages 6 and 8? They're into arts and crafts."
Be creative
"Hey Meta, write and old school rap about cats."
"Hey Meta, I can't attend a dinner tonight. Can you help me write a polite 1 line message...Send it to [contact name]."
Meta AI and voice commands only in selected countries and languages. Please check local availability.
What do I do if I took captures but the import button doesn't show up in the app?
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The Import button should be visible if the glasses are paired with the app, the glasses are on, the phone's Wi-FI and Bluetooth are on, and there are pending captures. If the Import button is not visible, try restarting the glasses (turn them off, then turn them on) and restarting the app. If this also doesn't solve the issue, try unpairing and re-pairing the glasses and make sure they are are not paired to another phone.
What do I need to use Oakley Meta glasses?
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To operate Oakley Meta glasses you need to connect your glasses with a smart phone and the Meta AI app. Here’s the complete checklist:
- Smart phone with a recently released operating system: Android 10 and above (with location services enabled) or iOS 14.4 and above. See complete list of supported phones here
- Wireless internet access
- USB-C charging plug (if charging from a power outlet and not directly from a USB point)
- A valid Meta account
- Meta AI app (downloadable from your App store here or by scanning this QR code)
What do the lights on my notification LED mean?
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The notification LED, located inside near the right temple, changes color to signal a change of status relating to power, the capture function, Assistant, and the call function.
Power
Power on: The notification LED blinks white for about 12 seconds, then turns green for a couple seconds to let you know your glasses are ready to use.
Wake: The notification LED briefly blinks white then green to let you know your glasses are ready to use.
Low battery: The notification LED blinks orange 4 times when your glasses have low battery.
Shutdown: The notification LED blinks red 4 times when your glasses are about to automatically shut down when battery runs out, they get too hot, or too cold.
Photo and Video Capture
Photos: Both the notification LED and the capture LED blink white once when you take a photo.
Videos: Both the notification LED and the capture LED turn solid white while you record video.
Capture errors: The notification LED turns solid orange for about 3 seconds if it runs into a problem that prevents you from taking captures.
Voice
The notification led will pulse white to let you know voice commands are turned on or wake word has been activated.
Calling
Incoming call: The notification LED blinks white.
Call connected: The notification LED pulses white while you're on a call.
What is auto-import? how do I enable it?
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When auto-import is enabled, Meta AI will import media automatically while your glasses are turned on and in the charging case. Ensure that Bluetooth is enabled and your phone is connected to your saved Wi-Fi. If you are on Android 13+, Auto-import will be enabled by default.
If you are on other Android versions, enable auto-import by going go through the following actions:
1. Navigate to Settings > App Settings > Gallery and toggle on Auto-import media.
2. Provide the necessary location permissions when prompted.
3. Add the Wi-Fi network connected to the iPhone to the Wi-Fi list.
If you are on iOS, enable auto-import by going go through the following actions:
1. Navigate to Settings > App Settings > Gallery and toggle on Auto-import media.
2. Provide the necessary location permissions when prompted.
3. Add the Wi-Fi network connected to the iPhone to the Wi-Fi list.
What is livestreaming?
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You can start a live broadcast to connect with your followers in real time through your glasses. The feature is available on Facebook and Instagram.
What is the capture LED?
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The capture LED is an external facing LED that signals to others when you're taking a photo or video, or when your glasses are first turning on.
If you have additional privacy or data questions, please visit the Meta AI Help Center
What is the early access program?
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With the Early Access program for Oakley Meta glasses, you can be the first to experience our cutting-edge technology and features. As a participant in this program, you will have the opportunity to provide valuable feedback that will help shape the future of Oakley Meta glasses, ensuring our products continue to meet your needs and expectations.
How to join
You can sign up for the Early Access program waitlist at https://www.meta.com/smart-glasses/early-access-program/. Once you've been accepted, you can join the program from the Meta AI app.
To join the Early Access program:
1. From the Meta AI app, tap the gear symbol in the bottom right.
2. Swipe down and tap Early Access.
3. Select the button next to Share additional data.
4. Tap the toggle next to Early Access program.
5. Tap Join Early Access.
Once you join the program, you’ll receive notifications on new and upcoming features to try. As Early Access features become available, they will be listed under Early Access in Settings in the Meta AI app.
What is the manufacturer warranty policy?
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You can view and download the Oakley Meta manufacturer warranty policy here.
What is the smart crop feature?
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The Smart Crop feature allows your glasses to correct pictures automatically by cropping the image where there is a partial occlusion (hats or hair) and adjusting the lighting. Autofix is applied by default to media imported to the Meta AI app and is visible in the Home and Gallery sections. You can always choose to remove the corrections and revert to the original version.
What shipping methods are available for Oakley Meta?
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Choose between Standard and Express shipping in all supported countries. Our pick up in store and same-day delivery services are available in select locations. The shipping methods available for your address will be visible at checkout.
What should I do if my glasses won't turn on?
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If your glasses aren’t turning on, try the following steps:
1. Make sure the glasses have the power switch turned on by pushing the switch towards the front of the frame. If you see a red dot next to the switch, that means the glasses are OFF.
2. Dock the glasses inside the charging case and charge for an hour. Make sure the charging pins on the case and glasses are clean. If the glasses are charging, the LED indicator on the case will show orange (take out "pulsing"). If you don’t see a charging indicator, try charging the case from a different outlet, with a different cable, with a different charger or with a USB-C charging block.
3. If you’ve tried steps 1 to 2 and your glasses still don’t turn on after several hours of charging, you can request a replacement pair.
Please note:
• Your glasses and charging case should arrive partially charged.
• Using the case is the only method to charge your glasses.
• Software updates requires a minimum charge level that varies depending on temperature. The Meta AI app shows a warning message if your glasses need more charge to proceed with an update.
What's included with my Oakley Meta glasses?
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Charging your glasses
To charge your glasses, put them in the charging case and place it on the nose bridge inside the charging case*. This is the only way to charge the glasses. You'll know your glasses are charging when the case LED blinks after you've docked them and closed the case. You can also see a charging icon in the Meta AI app.
*The first time you charge your glasses you need to remove the protective plastic tab from the metal charging connections on the case.
Charging your case
To charge your charging case, connect the case to a power adapter using a USB-C cable and plug it into the front of the charging case. This is the only way to charge the case. If you're having issues with charging the charging case, please see the Troubleshooting section.
Charging safety
For safety information on charging your Oakley Meta Collections please refer to the Safety and Warranty Guide.
Where can I buy Oakley Meta glasses?
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You can buy Oakley Meta glasses on Oakley.com, at official Oakley stores and from certified Oakley dealers (online & in store). Currently they're available for purchase in the United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Finland, Norway, Denmark, Sweden and Australia. They are also available in select markets via the Meta website.
Where can I find care tips and instructions?
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You'll find complete care, safety and use instructions in the Safety and Warranty Guide that came with your glasses. You can also download them here
Where can I find more information on privacy and data related to the Oakley Meta collection and Meta AI app?
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Additional privacy or data information is provided in the Meta AI Help Center
Where can I find Oakley Meta health & safety information?
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You'll find health & safety information relating to the Oakley Meta in your glasses Safety & Warranty document, which you can download here
Where can I get more information or support if I don't find my answer in the faq?
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We’re sorry that you haven’t found the answer you’re looking for. You can find further information and contact details for our customer care via the Oakley Help Center. You can also visit the Meta Help Center for more information on the Meta AI app.
Where can I see my conversation with the AI?
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To see your conversations with the AI you can open the Meta AI app and navigate to the "AI Tab". You can also see all your voice activity in the activity log, and download this data in DYI.
Where can Oakley Meta be shipped to?
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We ship Oakley Meta collection to all supported countries: United States, Canada, United Kingdom, Ireland, Austria, Belgium, France, Italy, Spain, Germany, Norway, Denmark, Sweden and Australia, however some regional exclusions apply. For more details, please view our shipping policy
Where do I find the product serial number of my glasses and case?
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You can find your Oakley Meta glasses collection serial number in two places:
1. In the Meta AI app under: Settings - Select your glasses - Glasses & privacy - Your glasses - About your glasses
2. Printed on the inside of the left temple of your glasses
Why am I having trouble invoking voice commands after setting voice commands up in my app?
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-If ‘Hey Meta' or 'OK Meta’ is not responding consistently after setting up voice commands then:
- Go into your glasses' Voice settings in the Meta AI app and check that the Voice toggle is on
- Go into "Hey Meta" preferences from the Voice settings and make sure that the "Hey Meta" toggle is on
- You can also turn on the Wake sound toggle here if it is not already on.
- Try saying 'Hey Meta' or 'OK Meta' again.
- If the wake word was recognized, you should see the LED blink white in response. If the Wake sound toggle is on, you will also hear an earcon in response.
- If that still doesn't work, try toggling off and then back on both the Voice and "Hey Meta" options, and try again.
- If still not working, then another issue with voice commands is going on, likely that a microphone is blocked.
To troubleshoot a mic being blocked resulting in no earcon response from 'Hey Meta or 'OK Meta':
-Turn off toggle in Meta AI appapp
-Try 'Hey Meta' or 'OK Meta' again:
-If working (Earcon response to Hey Meta or 'OK Meta') then user should keep the toggle off
Why are call receipients having trouble understanding me when I call through the glasses?
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If call recipients are having trouble hearing you on calls (audio is broken/choppy/or extremely quiet) then:
-Turn off toggle in Meta AI app
-Try calling again:
-If working (call back the recipient, if they can hear you better in same environment as before) then user should keep the toggle off
-If still not working, then another issue with calling is going on, user should keep toggle turned on and try disconnecting/reconnecting your glasses
Why is my case indicator pulsing or solid red when I dock glasses?
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If you dock your glasses into the case and see either a solid red or pulsing red animation from the case LED - this signals that there is a charging error. Charging errors can occur if:
1. Glasses or case are too hot to charge
2. Liquid detected on the glasses or case
If glasses or case are too hot, move out of the sun and to cooler conditions to enable charging.
If glasses or case have liquid present, undock the glasses, clean / dry the nosebridge area, redock glasses into case. You may have to wait for glasses & case to fully dry to enable charging.
Why is my case not responding?
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If your charging case is no longer responding to button presses or case open/close events, it could be either:
1. Your case has a dead battery and needs to charge
2. You interrupted a case update
If case has a dead battery, connecting the case to a valid charger via USB-C cable should result in an orange pulsing pattern on case indicator before normal case operation resumes.
If you may have interrupted a case update, dock the glasses again with the switch on. Case functionality should be recovered after the update completes.
How can I pair with my Garmin devices?
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To connect/disconnect an app:
- Open the Meta AI App while the glasses are on
- Tap the Glasses icon
- If you have multiple devices paired with the Meta AI mobile app, swipe left or right to select the device you want to use
- Tap Settings
- Tap Connected apps
- Tap Garmin
- Tap Connect or Disconnect then follow the on-screen instructions.
The speaker sound is muffled due to clogged top or bottom speaker meshes. What should I do?
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Please follow these steps for speaker mesh cleaning:
Top Speaker Meshes:
- Moisten the Meshes: Apply a few droplets of clean water directly onto the top speaker meshes. Ensure the water is evenly distributed across the mesh surface.
- Position the Glasses: Place the glasses on a stable surface with the temples open, ensuring the top speaker meshes are facing upward. This position allows the water to act on the residues effectively.
- Dissolution Time: Allow the water to sit on the meshes for approximately 15 minutes. This duration helps in dissolving any accumulated residues that may be causing blockage.
- Cleaning the Meshes: After the waiting period, gently clean the dissolved residues using a microfiber cloth or a soft-bristled toothbrush. Ensure that the cleaning is thorough but gentle to avoid damaging the mesh.
There is liquid presence in the speaker compartment and causes muffled speaker sound or other system feature degradation. What should I do?
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Please follow these steps for water ejection procedure:
- Remove your Paloma and close the hinges.
- Press and hold the action button until you hear the Water Ejection soundwave.
- The soundwave will actively vibrate the loudspeaker for 30 seconds, stopping if the hinges are reopened before completion. While the sound levels are safe for human hearing, we interrupt Water Ejection if hinges are reopened to prevent possible discomfort and to enhance the ejection effectiveness.
What is the resolution with 3K Ultra HD (UHD) recording?
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3K Ultra HD recording supports a resolution of up to $2384 \times 3168$ pixels. Default photo capture on glasses already offers a resolution of $3024 \times 4032$ pixels. You can record in 3K resolution at 30 frames per second and playback at 30 frames per second. You can record in 3k for up to 3 minutes!
How do I turn on High Resolution (3K Ultra HD)?
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- In the Meta AI app, open device settings. Then, open video settings to change resolution, frame rate or stabilization.
- High Resolution recording can be turned on/off in settings in the Meta AI app. You can also record by using your voice “Hey Meta, take a 3K video”. You can stop the recording with “Hey Meta, stop” or “Hey Meta, stop video”
How can I adjust the stabilisation levels in my videos?
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Adjustable stabilization allows you to select the desired level of video smoothness and movement control. You can choose from low, medium, or high stabilization settings, or opt for the auto-select mode, where Meta AI intelligently applies the optimal stabilization level based on the content. Adjustable video stabilisation works in Full HD default video resolution, not offered with High Resolution (3K Ultra HD) at launch. In order to enable it, in the Meta AI app, open device settings. Then, open stabilisation level video settings to change resolution, frame rate or stabilization.
What is higher frame rate recording?
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Higher frame rate recording means that you can now capture more frames per second (fps) in a video. For example, recording at 60 fps captures twice as many frames as the current default 30 fps. This results in smoother and more fluid motion in the video, especially when you’re capturing objects or subjects in motion. 60 fps works with Full HD default resolution, not offered with High Resolution (3K Ultra HD) at launch. In order to enable it, in the Meta AI app, open device settings. Then, open video settings to change resolution, frame rate or stabilization.
How can I take a slow motion video?
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You can use your voice to record a slow motion video. Say “ Hey Meta, record in slow motion” or “Hey Meta, take a slo mo video” To stop, simply say “Hey Meta, stop”. On Oakley Meta Vanguard, you can set up your action button to initiate a hyperlapse. Slow motion playback is available in HD ($720 \text{p}+$) at 120 frames per second. Users can capture up to one minute, the slow motion playback is at $4\times$. For example, a one minute video will result in a slow motion video of four minutes. Adjustable playback speed is not supported. Editing a slow motion video post capture is not supported in the Meta AI app.
How can I take a hyperlapse video?
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You can use your voice to record a hyperlapse video. Say “Hey Meta, start a hyperlapse ” to start recording and say “Hey Meta, stop” when you want to stop the capture. On Oakley Meta Vanguard, you can set up your action button to initiate a hyperlapse. Hyperlapse is recorded in up to default Full HD ($1080 \text{p}+$) at 15 frames per second and the final output is played back at 30 frames per second. You can record a hyperlapse up to 30 minutes. The final output is compressed $10\times$. For example, a 10 minute capture will result in a hyperlapse video of 1 minute. Adjustable playback speed is not supported. Editing a hyperlapse video post capture is not supported in the Meta AI app.
What do I do if the glasses show as disconnected (have a slash through them) on my Garmin?
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Open the Meta AI app, ensure you are wearing your glasses, and that they are powered on. If this doesn’t work, you can go to glasses settings and relink your Garmin account and device.
What is Autocapture with Garmin?
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Pair your glasses with your Garmin device to automatically capture footage based on your performance metrics during an activity (distance, speed, elevation, and heart rate). Post-activity you get a highlight video from the capture session. The glasses use real-time smart triggers that are based on your performance metrics like: distance, speed, elevation, and heart rate. Autocapture uses smart-triggering and compilation to ensure you get the right amount of captures for both short and long activities. Because of this you cannot choose your own stats to capture. You can also take your own photos or videos during autocapture, these will get stitched together in the highlight video as well. You can also take your own photos or videos at any point in time during autocapture; these will also get added into the highlight video created. Autocapture supports the following Garmin activity types:
- Walks
- Hike
- Walk
- Runs
- Indoor Track
- Run
- Track Run
- Trail Run
- Ultra Run
- Bike rides
- Bike
- Bike Commute
- Bike Tour
- Cyclocross
Follow the steps below to set up autocapture with Garmin:
- Set up Garmin
- In glasses settings, go to ‘Connected apps’, ‘Garmin’, then follow instructions on screen.
- Set up autocapture
- Make sure you have the following permissions enabled under glasses settings > privacy.
- Cloud media: Glasses settings > Privacy
- Meta AI: Glasses settings
- In glasses settings, go to ‘Media’ then ‘Autocapture’ and choose whether you would like autocapture to start when your Garmin activity tracking starts.
- Make sure you have the following permissions enabled under glasses settings > privacy.
Follow the steps below to turn on autocapture: Make sure Garmin is connected in settings. You can begin an autocapture two ways:
- Say “Hey Meta, start autocapture.”
- If you have “on during Garmin activities” setting on: autocapture will start when you Garmin activity starts
When you start your activity, ensure your activity is synced to Garmin Connect app; you may need to go to Garmin Connect app and manually sync the activity. Once this is done, you should see your activity under the ‘Workouts’ section on the glasses tab of the Meta AI app. If it is not showing here, you can pull to refresh. If your Garmin activity is showing under ‘Workouts’, in Meta AI app, then you should be able to see the stats on media taken during the activity.
What should I learn more about Oakley Meta Vanguard?
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- The glasses camera is only on when capture is actively happening. You will hear a sound and see the LED turn on when capture is happening, similar to how capture works outside of autocapture.
- Autocapture battery life varies depending on factors such as weather, if you’re listening to music, and how often you take your own photos/videos. You’ll hear alerts periodically letting you know when your battery is getting lower.
- You can continue to interact with Meta AI and listen to music during autocapture. Certain features, like Live Translation, will require ending autocapture to use.
- Your workout data is shared via account linking between your Meta and Garmin Connect accounts. The data is encrypted and will be deleted whenever the accounts are disconnected.
