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Shipping and returns policy
Find out all you need to know about our shipping policy, shipping costs, returns policy and purchase refunds.
Shipping information
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What are your shipping options? When selecting a shipping method in your cart, you will find different options catered to your needs.
What are your shipping options? When selecting a shipping method in your cart, you will find different options catered to your needs.
Order type
Cost
Shipping days
Ground
Free
7 business days
Express
$14.99
1 business day
Ship to store
Free
7 business days
On top of the shipping days, we will take extra days to process your order depending on whether it includes prescription eyewear or non-prescription eyewear.
Prescription eyewear requires (up-to) 7 days to process plus shipping. Non-prescription requires (up-to) 2 days to process plus shipping.
Return policy
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Need to return your eyewear? Here's how to handle the return of your online & in-store purchases.
Need to return your eyewear? Here's how to handle the return of your online & in-store purchases.
You can return your eyewear for a full refund or replace them within 30 days of the dispense date,
which is the day they arrive at your home or the day you purchase them in store.
Please note: Applies to original purchase. Does not cover accidental damage, scratches, breakage or theft.
We accept returns at all of our locations, including online purchases made on LensCrafters.com, Ray-Ban.com and Oakley.com.
All products except custom prescription eyewear can be returned in store.
Refunds normally take 5 working days but may take longer depending on your bank.
RETURNING ONLINE PURCHASES
Request a return
- ● To get the ball rolling, please visit our Return Request page* or contact Customer Care and provide your item(s) and order details. Within 48 hours, we will email a prepaid shipping label or an update on your request.
*If you’re returning a pair of Ray-Ban Stories, please begin your return request by calling Customer Care. - ● Once you get the email, print out the prepaid shipping label, pack up the product in the same box, attach the shipping label and send it on off.
- ● On receiving the returned product, we'll refund your purchase on the card you used at checkout or in the case of a replacement order, we will ship the replacement. This process can take about 7-10 days and you'll receive an email confirming your refund or replacement. For any questions, please give our Customer Care team a call.
Chat with us
Got questions about your returns?
Chat with out customer service team and get answers on the spot from Monday - Friday: 09:00 AM - 05:30 PM EDT. Click here to chat now
RETURNING IN-STORE PURCHASES
If you purchased your eyewear in store, returning is simple. All you have to do is:
- ● Take them back to the same location you bought them at.
- ● Make sure they're in original condition and undamaged.
- ● Bring your receipt and an associate will guide you through the return process.